BBB Business Review
BBB Accredited Business since 11/01/1994
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A BBB Accredited Business since 11/01/1994
BBB has determined that Ford Roofing Company, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Ford Roofing Company, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||1|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by Resolution
|05/06/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: Sales presentation did not disclose key conditions of the offer
Complaint: Lack of disclosure of $95.00 service charge fee on initial call or in any follow up calls. No written quote given but still seeking service fee.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|09/18/2012||Billing / Collection Issues|
|12/12/2011||Problems with Product / Service|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Dan Ford (Manager)Mr. Jim Ford (Manager)
Roofing Contractors, Contractors - General, Gutters & Downspouts, Home Improvements, Contractor - Insulation, Roof Decks, Contractor - Metal Roofing, Roofing Service Consultants, Ventilating Contractors, Sheet Metal Work, Contractor - Flat Roof
Products & Services
This company offers roofing installation and service. This company also offers attic ventilation & attic insulation.
Industry TipsHome - Roofing Contractors
Map & Directions
Map & Directions
Address for Ford Roofing Company, LLC
321 Meadowlawn Drive
Franklin, TN 37064
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Ford Roofing Company, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (615) 656-5228
- (615) 208-2508
- (615) 567-3377
- (615) 567-3356
- (615) 656-3009
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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