BBB Business Review

This Business is not BBB Accredited

Alpha Roofing Systems, Inc.

Find a Location

(615) 794-9184View Additional Phone Numbers2632 Goose Creek Byp, FranklinTN 37064-1200

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BBB Accreditation

Alpha Roofing Systems, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Alpha Roofing Systems, Inc.'s rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Alpha Roofing Systems, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Alpha Roofing Systems, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/13/2015Problems with Product / Service | Read Complaint Details

cannot contact contractor to repair roof that they installed.
We got a new roof installed by this company in May of 2013. I have gotten one phone call answered in two months when I tried to contact them regarding a leak. They took my number and said they would call me. A week later, they sent someone unannounced/no call, no appointment at a time I needed to leave my house. It was not a time I could stay to let them investigate the roof completely. The worker who was sent had trouble communicating, so he called his superviser, ******, and had him tell me over his cell phone that the worker could not locate the leak in my attic above the wet spot in my ceiling. Two workers then went on the roof to look over the wet spot in my upstairs ceiling. I told them I had to leave while they were still on the roof (remember, they did not make an appointment with me), and now they do not answer the listed business phone at all. I have no idea what they did on the roof or where we stand, and I need it fixed. The listed phone rings until it goes to a fax. I was told I had a warrrantied roof, but they have been very unprofessional and unreachable.

Desired Settlement
I want them to immediately repair my roof where it is leaking or pay another reputable contractor of my choice to do so.

Additional Information

BBB file opened: 12/09/2009Business started: 01/01/1976Business started locally: 01/01/1997
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity


Incorporated: July 2006, TN

Contact Information
Principal: Mr. Manuel Sauceda (President)
Business Category

Roofing Contractors, Contractor - Flat Roof, Windows - Repairing, Storm Damage Restoration, Roof Cleaning & Stain Removal, Windows - Installation & Service, Remodeling Services, Construction & Remodeling Services, Siding Contractors, Roofing Service Consultants, Contractors - Framing, Metal Roofing Contractors, Roof Structures, Roof Decks, Patio, Porch & Deck Enclosures, Home Improvements, Contractors - Gutters, Gutters & Downspouts, Contractor - Remodel & Repair

Products & Services

This company offers residential home improvements including roofing, windows, siding, gutters, decks, chimney caps, porches and framing.

Alternate Business Names
Sauceda Construction
Industry Tips
Home Improvements
Home - Roofing Contractors

Map & Directions

Map & Directions

Address for Alpha Roofing Systems, Inc.

2632 Goose Creek Byp

Franklin, TN 37064-1200

To | From


2 Locations

  • 2632 Goose Creek Byp 

    Franklin, TN 37064-1200(615) 794-9184
    (800) 375-2150

  • 5801 Gaston St 

    Houston, TX 77016-1213(281) 763-3935

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alpha Roofing Systems, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 375-2150

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Roofing Contractors

Home Improvements
Home - Roofing Contractors

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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