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A-Z Exteriors, LLC

(615) 294-76781013 St Hubbins Dr, Spring HillTN 37174-7421 Send email to A-Z Exteriors, LLC

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Description

This company offers roof replacement, gutter replacement and siding.

BBB Accreditation

A BBB Accredited Business since 02/29/2012

BBB has determined that A-Z Exteriors, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered A-Z Exteriors, LLC's rating include:

  • Length of time business has been operating.

Factors that raised A-Z Exteriors, LLC's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-Z Exteriors, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/01/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: Outdoor electrical work done during roofing & siding job in 2012 is faulty and unusable, and we are in fear of using the outdoor lights.
After delayed services and disrespectful conduct towards us from the owner, as well as multiple problems with quotes and billing, we are finding out that our outdoor lights, installed by this business, are not wired correctly, which leads us to fear of fire or other electrical problems. As we were setting up our Christmas lights and using these lights for the first time, our kitchen appliances started making strange and concerning noises when the outdoor lights were in use. The noises stopped when we discontinued power to these outdoor lights. We have gas appliances, and the main noise seems to come from our gas oven & stove, and we now fear for fire or a gas related issue due to this poorly preformed job from A-Z. The Owner, ****** Wilt, had treated my husband and I disrespectfully after keeping us waiting for our job to be done for over 60 days, and he refused to apologize for his rude and hostile emails. We do not feel comfortable contacting the owner directly because of his conduct, so we are using the BBB to file this complaint. Due to the poor experience we have had with this company, we do not believe the owner will to do anything to repair this issue or to repair this damaged relationship with a previous customer, and we personally do not want this person back on our property until he makes an apology for his previous actions. This company is not operating in an acceptable manner for any business, and should be held accountable for the poor quality service and actions of it's owner and it's practices, especially when customers end up feeling like their safety and well being is at risk due to mistakes made.

Business' Initial Response
Contact Name and Title: ****** ****, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@yahoo.com
This is the first that I have been notified of any faulty wiring. In April 2012, we replaced the roof, gutters and siding. At homeowners request, the homeowner provided light fixtures for the front porch and exterior garage lights be replaced which we completed. Had I been notified at any point of this issue I would have researched and corrected any issues we caused during the property restoration.
If the homeowner will have a licensed and bonded electrician of their choice send me a letter along with a quote of required work stating what issue was caused from replacing front porch lighting and the exterior garage lights that caused faulty elctrical and/or gas issues in the back of house ( kitchen area). Once received, we will determine how to resolve this issue. I do apologize for any inconvinences to the homeowner.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Additional Information

top
BBB file opened: 03/12/2010Business started: 01/01/2009
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Carl S. Wilt Jr. (Owner)
Business Category

Roofing Contractors, Contractor - Flat Roof, Seal Coating, Pressure Washing, Windows, Windows & Doors - Installation & Service, Concrete - Stamped & Decorative, Siding Contractors, Metal Roofing Contractors, Deck Builder, Deck - Repair, Gutters & Downspouts, Concrete - Restoration, Sealing & Cleaning, Carpenters

Industry Tips
Home - Roofing Contractors

Map & Directions

Map & Directions

Address for A-Z Exteriors, LLC

1013 St Hubbins Dr

Spring Hill, TN 37174-7421

To | From

LocationsX

1 Locations

  • 1013 St Hubbins Dr 

    Spring Hill, TN 37174-7421(615) 294-7678

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*A-Z Exteriors, LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Roofing Contractors

Home - Roofing Contractors
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