Industry Tips

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Vacation Certificates

The Better Business Bureau receives large numbers of inquiries each year from individuals who have been advised by post card, telephone call, or in some other manner that they have received a vacation. BBB files indicate that some vacation promotions result in confusion and complaints when consumers are not provided with complete information regarding cost, restrictions, and other requirements. Vacation certificates are usually sold for a specified fee by a promotional company in conjunction with another firm which is engaged in the sale of land, timeshare resorts, condominiums, etc. The purpose of many vacation promotions is to sell memberships, merchandise, services, property, etc., and participants are often required or encouraged to attend a sales presentation. Those who respond to vacation certificate promotion offers will usually be required to pay a fee before they will receive complete information regarding the offer. The firm may ask for your credit card number. BBB urges consumers not to give their credit card number or any other personal information to unknown firms or individuals. Many promoters will immediately assess a charge on your credit card, and then the information will be mailed to you. Many vacation offers include only lodging; the consumer will in most cases be responsible for transportation, meals, etc. Be sure to ask if the company has a refund policy, and if so, what you must do in order to cancel the offer. Also, ask for the name of the hotel where you will be staying and personally confirm the reservations. BBB's have received hundreds of complaints concerning many vacation certificate offers. These complaints have alleged non-receipt of the certificate, misrepresentation of the vacation offer, problems in the receipt of refunds, etc. Be sure to take time to investigate BEFORE assuming obligation to obtain complete information about the offer including all costs and any conditions or restrictions which may apply.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.