BBB Business Review

BBB Accredited Business since 05/29/1999

Re/Max Choice Properties

Phone: (615) 822-2003Fax: (615) 822-2725131 Indian Lake Blvd. Suite 200, HendersonvilleTN 37075

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BBB Accreditation

A BBB Accredited Business since 05/29/1999

BBB has determined that Re/Max Choice Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Re/Max Choice Properties' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Re/Max Choice Properties

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
12/15/2014Problems with Product / Service | Read Complaint Details

*** and ******* ***** with ReMax Realty were to represent me in the sale of my home, in order for me to purchase a smaller townhome.
They were to represent me in the sale of my home at 137 Polk Place drive, 7 weeks later they QUIT. They said that I was beligerant
and could not work with me. I had to always call them, e-mail them and make contact with them. I took them over to the new subdivision ***** ***** where I had been looking for a year. They are wanting the commission even after they QUIT on me. I have also seeked legal consul on this situation. Everyone I tell about them is appalled that they would want to commission even though they QUIT.

Desired Settlement
I want them to sign an agreement with ****** ***** that they are NO longer representing me. They do not care about me at all, they are only after the money.

Business Response
Contact Name and Title: **** ******* - Broker
Contact Phone: XXX-XXX-XXXX
Contact Email: ********
Mrs. ******* listed her home with our agents *** and ******* ****** They were also working with her to find a new home. The home she chose was one that she had been to previously. She entered into a contract to purchase using *** and ******* as her agents, contingent on her home selling. *** had asked Mrs. ******* to reduce the price of her current home because it was to high. After refusing to reduce it several times *** and ******* asked to be released from the listing contact because it would not sell. She listed it with another agent at a lower price and it sold, so then she was still under contract to buy the new home. *** and ******* have been selling real estate for several years with a 99.999 percent satisfied customers.

Additional Information

BBB file opened: 05/11/1999Business started: 02/01/1995
Type of Entity


Contact Information
Principal: Mr. Mike Gaughan (General Partner)Mrs. Marilyn Bristol (Partner)Mrs Lindy E. Gaughan (Partner)
Business Category

Real Estate Agents

Products & Services

The company is engaged in residental and commercial real estate

Map & Directions

Map & Directions

Address for Re/Max Choice Properties

131 Indian Lake Blvd. Suite 200

Hendersonville, TN 37075

To | From


1 Locations

  • 131 Indian Lake Blvd. Suite 200 

    Hendersonville, TN 37075

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Re/Max Choice Properties is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Real Estate Agents


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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