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Consumer Complaints

BBB Accredited Business since 02/01/2007

Gasser Property Management, LLC

Phone: (615) 501-0017Fax: (615) 501-0018

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
10/07/2014Problems with Product / Service | Read Complaint Details
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Complaint
****** Property Management has failed to cancel our auto draft for HOA fees and refund HOA fees taken after we sold our house.
****** Property Management manages ********** ******* subdivision in ****** **** ** where we had a rental property at **** ********** ***** We sold the property on 29th August 2014 and all HOA fees were fully up to date and settled at the time of closing.

On 9th September 2014, ****** Property Management still drew the $39 monthly HOA fees. I have emailed them numerous times and left lots of messages but received no response.

They need to cancel the auto draft for the monthly HOA fees and refund the $39 taken. If this is not resolved by early Oct, they will take another $39 or I will have to pay $33 for my bank to cancel the auto draft from our end.

Desired Settlement
I am seeking confirmation that the auto draft has been cancelled and a refund of $39 taken. If this case is not concluded before early october, I will also be due another $39 for October or $33 I will have had to spend to cancel the auto draft myself, totalling either $78 or $72.

Thank you for your assistance!

Business Response
Contact Name and Title: ***** ******, Managing Ag
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@**************
I have received this complaint and investigated. The auto draft has been turned off and the $39 will be refunded to ******** *********** within the next 10 days. I apologize for the problem. Please provide the correct mailing address for the refund check.
Sincerely, ***** ******

02/15/2013Problems with Product / Service
03/28/2014Problems with Product / Service | Read Complaint Details
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Complaint
Gasser Property Management manages the trash service for Lenox Creekside. The trash continues to pile up and overflows the compactor on a reg basis.
For the last year and half the trash service continues to be insufficient for our community. I have sent numerous emails and pictures to Gasser and they only reply with excuses every time. Today the trash is piled high again outside the compactor because the compactor is full. There are black birds feeding on the trash and who knows what other animals will come. This is an ongoing issue that needs to be resolved. This is not sanitary and I am sure some kind of health code violation. I received a response from them this morning that said we do not work on Saturdays or Sundays and the weather is bad today so we can't do anything.

Desired Settlement
I would like 12 months of my hoa fees to be refunded because this is supposed to cover trash service and the property management team is clearly not scheduling proper trash service for the community.

Business Response
Contact Name and Title: ***** ******, Agent
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@gasserhome.com
I understand the complaint and frustration with the trash issue at Lenox Creekside. The trash collection method for this community has been setup with a compactor unit that was emptied once a week. The schedule is based on poundage monitoring system for Waste Management. The problem has not been that the compactor has been full, although a combination of the compactor electrical breaker tripping for different reasons and often we found no problem with the compactor and the pilings of trash started for unknown reasons. The compactor was replaced with 2 manual slide door containers and one recycle container. These are on a schedule to empty 5 days a week (including Saturday). This should be a better situation and improve the issue.
The request for refund related to the trash collection cannot be granted. The association fees pay for much more than trash collection. The total amount of the association fees per month per homeowner is $100 of this $12 per month goes to trash collection.
Sincerely,
***** ******


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The trash has been a continuous problem and it has not been corrected. I am not satisfied with this response. I would like my $144 dollars refunded.

Final Business Response
The trash compactor has been removed and replaced with 3 manual 8 yard container. The containers are scheduled to be picked up 5 days a week which are Monday, Tuesday, Thursday, Friday and Saturday. The schedule and amount of container should be adequate for the residents that live in the Lenox Creekside community, we have requested one additional container (total of 4) to help with because we have found that people continue to set trash beside the dumpsters and items that should not be placed in the dumpsters or dumpster area. The Homeowners Association and or Management Company cannot control the actions of individuals, although we continue to try and identify individuals that are abusing the trash container area. Individuals that are identified are contacted and fined to help cover the additional cost for the efforts to keep the trash from being set on the ground. The trash containers should not be full unless the residents or non-residents are abusing the area.
The Lenox Creekside Homeowners Association is 100 % funded by association fees. All cost associated with the trash pickup (regular scheduled pickup and extra services to clean up the area) are paid by the association. The homeowner is requesting a refund of $144 for 12 months of trash pickup. The management company does not have the authority to issue this refund. We will present this request for a refund to the Board of Directors of the Lenox Creekside HOA (Board Members are property owners as well) and it will be their decision concerning the refund. If a refund is to be considered for one owner, it will need to be considered for all owners (238). If the refund is granted it would be an expense totaling $34,272 which is not available in the operating funds. There would have to be a special assessment or increase in HOA fees to pay this.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.