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Consumer Complaints

BBB Accredited Business since 09/22/2009

Health and Wellness Compounding Pharmacy

Phone: (615) 383-3784Fax: (615) 292-2762

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/25/2013Problems with Product / Service | Read Complaint Details
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Complaint
When looking for a Dr of Hormone Replacement Therapy I found Dr ******. He is not a Medical Dr he is a Dr of Pharmaceutical.
I am new to the area I was looking for a Dr and compounding pharmacy. I found the Health and Wellness Compounding Pharmacy with "Dr." ****** ****** who misrepresents himself by using Dr. in front of his name. He is giving consultations starting at $90.00 for 15 minutes. I was told I had to sign a form to talk to him. He listened to what my symptoms were and diagnosed me with having problems with my Adrenal glands, in which I found out later by my primary physician that you would have to run a variety of medical test to determine if adrenal glands are not producing properly. I also went to a Gynecologist and he said the exact same thing. I did make an attempt to discuss the fact that he misrepresented himself as a "Dr." not just a pharmacist. He proceed to say he was not a Dr at this time after I paid a fee of $220.00 for a 45 min. consultation and he has no intentions of repayment or even half of the fee for which I thought reasonable for his time. He wanted to work a deal of giving products at a discounted rate or for free. As of January 24, 2013 during the consultation he said that he would get all of my prescriptions, transferred to his pharmacy and failed to do so after a month. He said he saw no reason to transfer all of them at that time, seeing that I had some of my prescriptions left. I was under the impression that my prescriptions had been transferred along with a copy of my blood work that I had signed a release form for..I went 5 days without progesterone and my family Dr could tell that it was affecting me. Dr ******'s staff said they could not get the prescription because of their untimely work ethic.I then had to find a primary Dr. that did write a prescription and called into another compounding pharmacy that day. I went to a Gynecologist and talked to him about the situation he stated that "adrenal glands" have to be medically tested in order to be diagnosed properly. I am on disability and "Dr." ****** knew this but had no problem charging me $220.00 for 45 minutes of diagnosing me with no physical proof. I find his practice unethical and very misleading and misrepresenting when you see "DR." in front of a persons name and they are giving you a diagnoses. Anyone can go to any pharmacy and consult with a pharmacist for nothing, but they will not diagnose you.

Desired Settlement
I feel that Dr Binkly should refund the unreasonable fee of $220.00 I was charged or at least half. Dr Binkly has said that he found no fault with the conduct of how he and his staff handled this situation and did not care how it affected my health.

Business' Initial Response
Contact Name and Title: Dr ****** F ******, DPh
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@myhwcp.com
As with cases similar to this, there has been a vast misunderstanding with this patient. I have been a practicing pharmacist in Nashville for almost 37 years. My title is Dr, Doctor of Pharmacy, which has never been implied any different. We are a pharmacy, not a physician's office. Each new patient, including this patient, has read and signed a Pre-Consult form, on which we state what we are able to do as pharmacists, and what we cannot do as pharmacists. I have a copy of the informed concent form in this patient's file. We even state the fees for the consultation ON THE FORM, so there is no misunderstanding. Adrenal fatigue is a nutritional deficiency that can improved with a combination of therapies that simply put nutrients back into the patient's body. With proper lifestyle changes and time, the patient will improve. I have been doing this type of consulting since 1998, and feel very well qualified to evaluate patients (not diagnose) and advise them how to improve their health condition.
As to the transfer of the patient's medications, that would be to our advantage to accomplish for the patient, but the previous physician/pharmacy relationship that she had from out of state would not return our numerous calls to transfer the medication orders. I do not feel that we failed to respond to this patient's requests,l but her requests were beyond what her previous pharmacy would cooperate with by providing medication transfer orders. I regret that this group of events has occured, but the patient's friend stated that she would not be returning to us for help. He simply wanted a refund for my consultation time. Dr.****** ******, DPh

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