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Consumer Complaints

BBB Accredited Business since 08/17/2012

1st Choice Paint & Coatings, LLC

Phone: (615) 566-6195

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/10/2015Problems with Product / Service | Read Complaint Details
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Complaint
The services I received from the contractor was performed incorrectly. The contractor took the paint I purchased, with him.





Mr. **** *******, 1st Choice Paint and Coating, LLC.,was referred to me by another business source. I invited Mr. *******, to my home to get an estimate of what I wanted painted and the choice of color. Mr. ******** provided me with a quote of $2550.00 on October 18, 2014. Also, I asked Mr. ******* for a copy of his business insurance. I accepted the estimated offer and the insurance copy was emailed to me. I called Mr. *******, to inform him I only wanted the downstairs painted, price $1800.00, (see estimate) On Thursday, October 30,2014, Mr. **** *******, arrived to my home he brought with him paint from ****** paints, and 2 other guys to help him paint. Mr. ******* and the other 2 men painted the greatroom, mudroom, hallway, in the
color of my choice "Gray Frost" and they painted the bedrooms (2) and bathrooms (2) on Friday, October 31, 2014, also, in the color of my choice "Fog." After Mr. *******, and his helpers where finished, I walked around the house looking for areas that showed white spots and needed painting. I took a flash light to see, as much as, I could see. I told Mr. *******, when the paint dries, if I find more white spots he would need to come back to correct the problem. Not knowing that the reason I was seeing so many spots and streaks is bcause Mr. *******, did not put a second coat of paint on my walls. Mr. *******, agreed to come back and correct the problem. I paid Mr. *******,$1800.00 according to the contract. After, the paint dried a lot of white spots showed through. I was not seeing the true color because only one (1) coat of paint is on ALL OF WALLS. That is why I keep seeing the white spots on my walls. On the other walls there are roller streaks where you can see only one (1) coat has been placed. I contacted Mr. *******, (XXX) XXX-XXXX, he told me "he was in ********* TN, and he would call me the follow week and schedule a time when he could come back to my house." Mr. **** *******, has not honored our contract agreement, by NOT placing a second coat of paint on all of the walls which, would eliminate the white spots and the roller streaking.

Honoring the Code of Ethics for service contractors. I haven't heard or seen him since Friday, October 31, 2014. I looked for the paint to cover the areas, where I see the white spots and wanted to cover them myself, that's when I discovered Mr. *******, took the paint, I bought, with him. I am truly disappointed and devastated about his non-professional behavior. I know the true color is not there because, Mr. *******, did not put two (2) coats of paint on my walls.




Desired Settlement
I would like for Mr. **** *******, 1st Choice Paint and Coating, LLC.,to return to my house and put another (second) coat paint on all of the painted walls and leave me some paint for touch ups. Colors are: Gray Frost and Fog. Purchased from ****** paints.

Business Response
We spoke with Ms. ******** and agreed on a date to fix any problems she felt were needed.

On Thursday April 2, 2015 we (1st Choice Paint and Coatings, LLC) returned to Ms. ******** home and repainted two bedrooms, two bathrooms and a hallway. We completed the work per her requests and we were glad to do so.

The paint used the first time 1st Choice Paint and Coatings; LLC painted her home was located in a closet in Ms. ********'s home alongside some paint used by a previous painter. Ms. ******** acknowledged she did not see the paint before. It would have been a very easy to overlook.

At 1st Choice Paint and Coatings, LLC we honor our word. We were more than glad to return to Ms. ********'s home and repaint two bedrooms, two bathrooms and a hallway.

We sincerely regret any problems this may have caused Ms. ********.


Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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