Complaint Category: Unauthorized bank debits
Complaint: Beware of this type of Business. They propose some very nice items to save money and in reality they will cost you more.
After I cancelled my contract by phone I received a charge of $269.10 on my bank statement. I called my bank and after an investigation they found that I was liable because I didn't notify Members Way in writing. I then told the bank to stop payment on any future Auto drafts from Members Way/Peachtree Acceptance. I just received another notice from Peachtree Acceptance that they are going to process another draft on 2/19/2014.I called my bank and they have a stop payment against this.
My reason for writting this is, I hope I can help others because I made a mistake in getting involved with this company.
I spent over $3700.00 to help save money on travel expenses. Two years ago I signed this contract as a Members Way member. After checking various potential vacations, I found I could do as well or better on my own.
Oops, I found my wife and I made a big mistake. We tried a numbers of ways to use this service and the final straw was when we were going to take a cruise from Boston to the Caribbean with two of our traveling couples. I called and after a day I received information about this trip. I already had the information on my own but, I wanted to compare.The agent gave me the prices and I asked about the Discount for my other guests. I was told that would be given on our next trip and would be in the form of a credit. So, I asked about the on board credit from the Cruise line and was told there wasn't any. I knew the amount which was excatly the credit they would have given me on my next trip. They were going to use the money from this trip to award us on the next one. What a sham!!!
I believe this company has some very street wise cons that take advantage of people that would like to save money on their travels. Their presentation was good and certainly caught my wife and I. I hope this helps someone!
Initial Business Response
This response is on behalf of Members Way in regards to the complaint Mr. ****** ***** filed with the BBB against Members Way. Specifically, our response will address several of Mr. ***** concerns about his Members Way membership.
Mr. ***** purchased a travel club membership from Members Way in 2012 and Mr. ***** filled out an authorization form at time of purchase authorizing Members Way or its assigned agent to process a payment in the amount of $269.10 through his checking account starting February 19, 2013, and on this date annually thereafter. There is no record of Mr. ***** having requested cancelation of his fulfillment services prior to February 19, 2013, which is why the annual membership fee was processed. Members Way fulfillment services have notified the billing company (Peachtree Acceptance) not to process any future payments for the annual membership fee unless otherwise authorized by Mr. *****.
Additionally, the travel providers including the cruise lines have always determined the discount we can offer members and how the discount is to be applied, however the way cruise discounts are given has recently changed. Members Way is pleased to announce that cruise discounts are now given upfront vs. in the form of a future credit as has been the policy in the past. This means if/when Mr. ***** reserves a cruise through Members Way, any applicable discount is immediately given and applied upfront towards the cost of the cruise. This new discount program and how it is applied has been in negotiation for some time with the cruise lines and has now gone into effect.
Members Way would also like to remind Mr. ***** about our Price Match Guarantee policy which states "if you find a lower price on any of the travel benefits, products or packages we offer, we will not only match the price, but, we'll give you an additional 10% of the difference". Certain restrictions apply, ie., it must be an apples to apples comparison on the same itinerary. The Price Match Guarantee policy may be viewed under the resources tab on the Members Way website. All members are guaranteed at least 10% minimum savings as a result of this policy, and in some cases easily obtain up to 50% or more if they shop member deals on our private members only website or call one of our agents to discuss available itineraries.
As a gesture of good faith and to compensate Mr. ***** for any misunderstandings that may have occurred, Members Way has agreed to waive Mr. ***** 2014 annual membership fee so Mr. ***** membership will remain active until February 19, 2015. After this date, Mr. ***** can choose to either extend his membership for another year by paying the annual membership fee or cancel it without penalty. This should give Mr ***** ample time to use these benefits and see why over 300,000 members use their membership fulfillment when they travel on business or vacation.
I hope this response and the actions taken by Members Way adequately respond to Mr. ***** complaint. Should Mr. ***** have any questions or concerns, we invite him to contact our office for assistance.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Just a little remark. In good faith was the ending comments from the business in their previous remarks. I wonder what faith was it to send me that notice for an auto draft for $269.10. I sent a note to the company :why are you sending this to us when it was cancelled over a year ago.It is interesting when the address changes often. 2years ago it was columbus Tn. Last year it was Woodstock Ga. and now it is Ashville N.C. I hope these comments help others.
Final Business Response
All of our members are guaranteed in writing to save a minimum of 10% on any vacation. This is not sales rhetoric. This is a fact. It is a fact that we save our members even more when they shop with us. This is not a sales pitch, it is a fact and has be proven to the overwhelming majority of members countless times. We do not rent timeshare weeks as part of membership benefits, instead we recommend third party vendors such as TW Online, who make a best efforts attempt to rent timeshare weeks. They charge their customers for the listing. Our company makes no money on this referral. We are sorry Mr. ***** feels the way he does and we have attempted to satisfy him with in the parameters of our ability. We wish him well in the future. We have produced the records of his contact with us for your information.
Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.