Complaint Company charged my credit card multiple times for the same purchase order. I have not received 88% of my order. My issue is that I have ordered $2,00.2.74 worth of product from this company and I have only received 2 line items out of the 9 that I have ordered. The order was placed February 5 2014 and since the order was placed they have done the following things.
1. Charged my Government Purchase card prior to shipping any product to me (February 5 2014) 2. Charged my Government Purchase card for a second time when they did ship the 2 line items mentioned above. (February 26 2014) 3. I called and informed them of the second charge and requested a refund. 4. Charged my Government Purchase card for a third time while trying to process a refund for the second charge (March 5 2014) 5. I once again had to call and inform them of the erroneous charges 6. I finally received a refund for the 2 erroneous charges (March 13 2013) 7. I called to get a status on my order and was asked if I had cancelled it 8. I received a call from a Mr. ****** ****** and he apologized and informed me that it was an error on their part and my order was being put together 9. I called and was told by Mr. ****** that I would have my order around the 1st of April (nothing arrived) 10. I called on the 2nd of April and Mr. ****** informed me that I would have everything on the 3rd of April, I also requested a tracking number be emailed to me 11. As of today I have not received the remaining items for my order and I have not received an email with a tracking number
I am still have not received 7 of the 9 line items that I ordered a value of $1,634.14 as of today. I have been calling this E-SOLUTIONS MARKETING, LLC and have been speaking with a Mr. Harvey ****** in regards to the items that have yet to ship out at least 2-3 times per week. I was informed by Mr. ****** that I would have my complete order by April 1 2014. When I did not receive my order yesterday I called Mr. ****** once again and made another inquiry as to the status of my order. He informed me that they were having computer problems and could not provide me with the information and he would call me when he had the information. I have received no phone call nor have I received an email in regards to the status of my remaining items. I am completely and utterly frustrated as to how things are being handled by *********** ********** LLC. I am requesting your assistance to help me get any information as to the status of my order from *********** ********** LLC; I have been trying for 2 months now and have had no luck.
Desired Settlement I feel that due to the lengths that I have gone through in an attempt to receive any kind of information in regards to the status of my order. First and foremost I feel that my order should be sent out overnight delivery and that I should also receive a partial refund on my order as well as for all of the problems that have occurred due all of the troubles that I have gone through. I have only received one phone call from this company every other time I have had to wait for them to open, only to find out they have no information about the status of my order. I am also tired of hearing your order is on its way, you should receive it by ---day and I never receive a tracking number or product.
Business Response This product will be in there office on Friday May 9 2014
Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Company stated "This product will be in there office on Friday May 9 2014". It is now May 12 2014 and I still have not received what i ordered.
Complaint I ordered toner on 11/13 and my account was debited the next day. I have not received the product nor been able to make contact with the company. They acknowledged receipt of the order #XXXXX, but there has been no delivery of the product nor have I been able to contact them through the phone(number out of service) nor throught at leas 4 e-mail attempts.
Desired Settlement I just want my toner or my money back.
Business Response This customer has received his merchandise tracking number FEDex #XXXXXXXXXXXX
Also the customer received his money back.
Transaction ID:****XXXXX***XXXXXV Invoice ID: XXXXX Buyer Name: **** ******* Buyer Email: No email address included Transaction Amount: $117.90 USD Transaction Date: Jan 17, 2014
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I feel that the business did not complete this transaction in a timely manner and i had to repurchase the item from another source. The package received did not have instructions for return and I would really want to end this matter by returning the cartridges and receiving a refund.
I have still not received the promised refund from this company. I think they are very shakey at best. Thank you for all you have done for me in trying to bring this to a close.
Complaint Ordered item that was never delivered, but my credit card was charged. Called several times and was promised exchange or refund but never recieved any Product ordered in AUG13, we thought unit received everything from the order only to find out that they never got the folders. I called a couple times and on October 3,2013 and they said they mailed out replacement folders because the other ones were out of stock. Couple other phone calls later and one e-mail on November 8, 2013 that item was cancelled and we would be refunded in full. No money was ever refunded, so we tried again, and asked to get other items shipped, was told by sales rep that he would call me back and never did. So that leads us to now...no folders, no money refunded, no company to call and complain as all number are discontinued.
Desired Settlement Funds are Government funds and were already expended for a previous Fiscal year. The best solution is to get items to replace the ones not shipped. If that is impossible then a refund would be acceptable.
Complaint I placed order online on May 14,2014. Have email conf Paid $254. with credit card. Have been unable to reach company aqnd have never received my orde Have email confirmation of order dated 5/14. Order total $254.76. Order # XXXXX. Have never received the toner that I ordered. Unable to contact company as phone number apparently not in service, unable to email.
Desired Settlement The amount of my order removed from my cr card of $254.76
Complaint Have not received my order and cannot get in touch with the company. Order was placed on June 10th. Still has not arrived but my credit card was billed on June 17th. Their website has been suspended so I can't check the shipping status and their phone# is no longer in service. The credit card statement says they are now located in Palm Beach Fl, but I can't find a new address or phone# for them. All of this makes it seem that they have gone out of business. Order# XXXXX for 2 ********** - ****** HP Black Toner Cartridges. Total $63.67
Desired Settlement If they are still in business, I would like my product asap. If no longer in business, I would like my money back.
Complaint Product was ordered June 11 2014. The company does not answer the phone and does not respond to email inquires about shipping the product. Produce ordered on June 11 2014. The company has charged my credit card but there has been no notification that the product will ever be shipped as of June 24 2014. This company will not respond to repeated attempts to resolve the issue. I requested a cancellation of the order since it has not been shipped but still no answer.
Desired Settlement Please credit my credit card for non shipment of product. Refund amount of $112.90.
Complaint Ordered a toner cartridge, my credit card was charged, nothing has been delivered, cannot seem to contact the company. On February 3, 2014, after having checked on-line that QSupplies.com had a good rating with the Better Business Bureau, I ordered a Q6002A HP Yellow Toner Cartridge - Compatible printer cartridge for $35.81 (SKU ZRH-Q6002AS for $27.86 plus $7.95 shipping), order number XXXXX. I received an e-mail message confirming the purchase and on February 4th, I received another e-mail message stating that the order had "been processed and **** be shipped soon." Also on February 4, my credit card was charged $35.81 by *** ********* XXXXXXXXXX *****
On February 15, 2014 I had not yet received the item and could only find that the item had been "processed" on the website using the ORDER CODE:*****XXXXXXXXX provided in the confirmation e-mail message. I tried sending an e-mail message to *****@qsupplies.com. This message bounced with a notation "Delivery has failed" with the reason being "Remote SMTP server has rejected address."
Since the 15th was during the weekend, I waited until Monday or Tuesday (the 17th or 18th) and submitted a business day query via the QSupplies.com webpage. I have also tried telephoning the company at XXX-XXX-XXXX but get a recorded message to the effect that I have reached their "office after hours."
As of this writing, I have received neither an acknowledgment of my query nor any response.
Desired Settlement I want a refund of the $35.81 charged to my credit card account.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.