BBB Business Review

Is this your Business?

Consumer Complaints

This Business is not BBB Accredited

Spar Gas Company

Phone: (931) 836-3226

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/25/2014Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
I bought 200 gal propane. Used the heater for about 2 weeks. Then pilot was all that was on. There was a leak at rank I didn't know about. No gas left
I purchased 200 gallons of propane 2 winters ago . Which was 500 dollars and change. I used the heater for only 2 weeks while I remodeled the 900 sq ft home. Then about 3 weeks later I returned to my home to find the pilot flame almost out and went outside to check the percentage on tank it read 0%. I was very dumbfounded by this because I just had 200 gallons put in it. I turned the gas off in the house and called the gas company. All that I was told was that they can't do anything and that they will not do anything. I watched the guy fill the tank and he never once checked for leaks or anything. Just put it in and got his money and left. I was told by a fr1iend that worked for another gas company that it more and likely was leaking at the tank. So I tried contacting them again. Same response. Can't do anything about it and won't. But if you buy more propane we can fill it up. Never once apologized for this. And 500 dollars is a lot of money to throw to waste. Especially when the company tells you they aren't going to do anything about it and won't. And this was 2 years ago and they refuse tocome look at the tank and determine it was their fault it leaked not ours.

Desired Settlement
I would like the tank looked at and fixed. The company installed the gas lines and they should have been checked upon filling the tank for leaks. And I would either like a refund of the 200 gallons of propane or the propane put back in. Theyall about this. The tank is under my grandmother's name that recently passed away. And I know of other families in the area that are having the same problems with this same company.

Business Response
Contact Name and Title: ******* *******
Contact Phone: XXXXXXXXXX
Contact Email: ************@gmail.com
To whom it may concern we have no acct for ******* ********** THE account in question is **** *** ******* Mrs ****** passed away and her son ******* ********** was over her acct . We have no complaints on fIle to any gas leaks. Thank you
******* ******* Mgr

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called and complained several times and my wife has too. We live in the house and as you know the weather is severely cold and we have no heat. I have a child on the way and a 5 year old son. And my wife has called and complained 3 separate times and I do not know why there is no complaints on file. It's been two years and nothing has been done about it. And it is not ******* ********* it is ******* ****** my uncle. I am the one that lives there and has no heat. The house was gave to us after her death. I need this resolved in a better matter than you all saying nothing has been complained.

Final Business Response
To whom it may concern the Son of Mrs. **** *** ****** name is ******* ****** . We have no contract with ******* *********** The Contract we have is with **** *** ****** We have no papers changing the name. This gas was delivered XX-XX-XX we have no complaints on fIle at local office nor at our home office. The Secretary ***** said no one has spoke to her about this.
This is a two year old matter. And we have heard nothing on this. Thank u

******* ******* Mgr

05/06/2013Problems with Product / Service | Read Complaint Details
X

Complaint
I requested a fair refund from Spar- Gas and was told this was their policy...

Spar-Gas (************* ) in Gallatin,Tn..
My 84 year old mother ( ************ )had to come live with us since my sister died Sunday the 24th...She had paid $ 2.649 per gallon for the 500 gallon propane tank for their house . Sparta charged her $51.00 to pick the tank up..I read the gauge before that and it said 75% full..after they picked it up they claim 65% and they will only refund her $0.80 cents per gallon !! After speaking to ***** @ Spar -Gas she says that their manager claims that it is company policy and will not budge on this. My sister is the one who signed up to use Spar-Gas but my mother is the one who paid all the bills for the gas and mantenance.***** told me that they would issue a refund but we have yet to see that..and $.80 cents per gallon is an insult ,,,,and then they will that gas to someone else !!! My mother is on Social Security and cannot afford to lose this much money..I would think that they would at least pay her a fair market value for the gas ,, She had been with them for about 6 years.
The tank was picked up about 2 weeks after my sisters death..Please keep in mind that the service would have never stopped if mother was not forced to move since she cannot be on her own.

I am her son ************* and I am filing this complaint on her behalf I can be reached at ************ or
email: ****************************

On 08/02/2011 Invoice #******* Spar-Gas (*************)delivered 210 gallons of propane fuel @ $2.649 per gallon.

Desired Settlement
at least fair market value for the return of unused propane ..

Consumer's Final Response /* (-5, 1*, 2013/05/08) */
From: *************
Sent: Wednesday, May 08, 2013 8:35 AM
To: Better Business Bureau
Subject: Re: BBB Complaint Case#********(Ref#***********-********-*******)
Importance: Low

It would seem to me that the BBB would at least ask to see the signed contract... I myself would like to see it before I take any other actions.
Please respond

*************

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.