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Find a Location

True Friends Moving Company, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTrue Friends Moving Company, LLC

    Moving and Storage Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/2/2013

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business provides Full Service Residential and Commercial Moving serving All of Greater Nashville.

    Products & Services

    This business provides Full Service Residential and Commercial Moving serving All of Greater Nashville.

    Business Details

    This is a multi-location business.

    Find a Location

    True Friends Moving Company, LLC has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      On File with the BBB, Nashville, TN 37214
      BBB File Opened:
      12/3/2012
      Years in Business:
      11
      Business Started:
      9/12/2012
      Business Incorporated:
      7/2/2012
      Accredited Since:
      12/2/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      36
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Business Management
      • Mr. Chris Knowles, President/Founder
      Contact Information

      Principal

      • Mr. Chris Knowles, President/Founder

      Customer Contact

      • Mr. Chris Knowles, President/Founder
      • Tara Knowles
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/14/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I will never recommend them to anyone. First off, they didnt send enough people. When I originally called them, the man I talked to on the phone looked my house up online (as it was listed in real estate) and said two people and a truck would be plenty.that was a lie. The guys they sent were friendly and worked hard but they needed at least two more people. It took **************************************************************************************** they would not charge me for that. However, they charged me exponentially more than they originally quoted on the phone. They also dont tell you if its past 8pm they will try to hold your stuff hostage and come back the next day, but in my case, they said they couldnt get back until two days. Our refrigerator with food in the freezer was on the truck. I was able to research and find the owner of the company and called him I personally. I also chose option A for insurance and that was a mistake. they only want to fix something for .60 cents/pound. They damaged a new $2200 refrigerator and an $800 dryer. And offered me $100 for my inconvenience. I would not recommend them. Be aware.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tiana W

      5 stars

      01/08/2024

      I recently moved (1/5) from Nashville, TN to Mt. Pleasant, TN. Matt and Corey were my movers and they were absolutely wonderful. They called me when they were close, and moved with speed and efficiency, while making sure my belongings were safe and secured. I have never had a smoother moving experience! This was my first time hiring movers, and I will absolutely be using your services again! I just wanted to send a quick note and say thank you for taking some of the stress out of this process for me. Worth every penny!! All the best, *****

      Local BBB

      BBB of Middle Tennessee

      BBB Reports On

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