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Eco Van Lines

(615) 833-5472 (Disconnected)View Additional Phone Numbers3624 Trousdale Dr, Suite E, NashvilleTN 37221http://eco-vanlines.com ! There is an alert for this business !

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BBB Accreditation

Eco Van Lines is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Eco Van Lines' rating include:

  • Length of time business has been operating.
  • 20 complaints filed against business
  • Failure to respond to 5 complaints filed against business.
  • 5 complaints filed against business that were not resolved.
  • 4 serious complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
  • Failure to have a required competency license.

This company has a pattern of customer complaint alleging delivery issues, customer service issues, and service issues.

Specifically, most complaints allege the company delivered the customer's household goods much later than promised, while some complaints indicate the company was late to arrive for the initial scheduled pick up. Complaints also allege once goods were delivered, the items were poorly packaged, boxes were crushed, and items were missing. Complaints also outline a pattern of poor customer service, as company representatives showed a lack of concern when consumers voiced their dissatisfaction. Other complaints allege company representatives misquoted the cost of the move, which resulted in the customer paying a higher price than originally quoted.

On January 4, 2013 and February 1, 2013, BBB sent certified correspondence to Eco Van Lines requesting their voluntary cooperation in eliminating the pattern of complaint as well as providing resolutions to the unresolved complaints; however, the company has failed to respond to BBB's request.

Customer Complaints SummaryRead complaint details

20 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Delivery Issues8
Guarantee / Warranty Issues1
Problems with Product / Service9
Billing / Collection Issues0
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Eco Van Lines
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: 07/09/2012Business started: 01/01/2012
Licensing

According to the Federal Motor Carrier Safety Administration, this company's license was revoked on October 15, 2012.

Business Management
Principal: David Jones (CS Manager)
Contact Information
Owner
Business Category

Movers

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