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All Services Movers

(800) 599-31041305 Jefferson St, NashvilleTN 37208-3040http://www.allservicesmovers.com ! There is an alert for this business !

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Description

This company offers relocation services including moving, shipping, packing services and moving materials.

BBB Accreditation

On 11/19/2014 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB and failure to maintain minimum BBB Rating.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered All Services Movers' rating include:

  • 25 complaints filed against business
  • 5 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

This company has a serious pattern of customer complaint. Specifically, complaints allege consumers are promised delivery times for moves; however, the company fails to arrive in a timely manner. Complaints also allege estimates provided before the move increase substantially when the company attempts to deliver items, and many complaints allege items arrived damaged or were missing. Some allege the company delivered items that didn't belong to the consumer, while many allege failure to return calls to address consumer concerns.

On September 5, 2014, BBB contacted the company to request their immediate cooperation in resolving the complaints as well as their cooperation in eliminating the pattern.

The company responded to the pattern of complaint by referring to the "Terms and Conditions" portion of the contract stating, "The Terms and Conditions provide a list of services that we provide that may be either an extra charge or already included in the price. We do not and will not perform a move without being bound to our Terms and Conditions via an electronic signature from the customer."

Mr. Dixon, President of All Services Movers, also indicated he was out of the country the month of August 2014, which led to customer dissatisfaction because he wasn't able to communicate with customers during his absence. He indicated an employee would be added to handle tasks while he is out.

Although the company provided a response to the pattern of complaint, recent complaints continue to allege similar problems. It is the position of BBB that this company has failed to eliminate the underlying cause of patterns of complaint.

Customer Complaints SummaryRead complaint details

25 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Delivery Issues10
Problems with Product / Service13
Guarantee / Warranty Issues0
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on All Services Movers

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

top
BBB file opened: 12/20/2012Business started: 03/01/2012
Type of Entity

Corporation

Incorporated: February 2012, TN

Contact Information
Principal: Mr. Rescheik Dixon (President)Customer Contact: Ms. Nicole Williams (Customer Service Contact)
Business Category

Movers, Moving Supplies, Moving Services - Labor & Materials, Relocation Service

Alternate Business Names
Oracle Service Solutions, Inc.
Industry Tips
Moving - Selecting a Mover

Customer Review Rating plus BBB Rating Summary

All Services Movers has received 1.00 out of 5 stars based on 2 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.