BBB Accredited Business since 03/17/1994
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A BBB Accredited Business since 03/17/1994
BBB has determined that Franklin American Mortgage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Franklin American Mortgage Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 25 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||11|
|Problems with Product / Service||13|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||25|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on Franklin American Mortgage Company
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Mr. Dan Crockett (President / CEO)Customer Contact: Ms. Amanda Hemphill (Compliance Manager)Mr. Joe Bowen (Coo)Mr. Bobby Brannon (Director Of Marketing)Ms. Kelly Clayton (Executive Assistant)Mr. Ken Daniel (Branch Manager)Mr. Bobby Frank (EVP-Wholesale Operations)Mr. Steve Medes (Evp-retail Operations)Mr. Keith Mills (EVP-Correspondence)Ms. Julie Smith Mr. Scott Tansil (CFO)Mr. Andrew Taylor (EVP-Wholesale)Ms. Nikki Waits
Mortgage Brokers, Mortgage Lender
Products & Services
This company offers retail, wholesale and correspondent mortgage lending services.
Alternate Business NamesFranklin American Equities Corporation
Industry TipsMortgage Loans
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview