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          Jewell Mechanical, LLC has 1 locations, listed below.

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            Business ProfileforJewell Mechanical, LLC

            Mechanical Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/10/2010

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            8/14/2009
            Years in Business:
            18
            Business Started:
            10/1/2005
            Business Incorporated:
            10/20/2005
            Accredited Since:
            2/10/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Mr. Jeff Jewell, Owner

            Customer Contact

            • Mrs. Kristy Gass, Project Management Coordinator
            • Mr. Jeff Jewell, Owner
            • Mr. Jeff Hopkins, Construction Manager
            • Ms. Donna Biter, Vice President

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/09/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I had a service appointment to check our coil for leaks. **** from ***** mechanical was nice and said our coil is covered by warranty but is backordered till June. Later that day, April 20th, **** left me a message saying the coil doesn't qualify for a warranty since we didn't fill out registration. The voice mail said ***** the project manager will contact ** to get a quote for new coil. Our system was from 2014, so 9 years old. Up to this point, I was ok, though frustrated.However, after weeks of not hearing from ***** from Jewel I contacted Jewel Mechanical. The lady on the phone, although nice, had no idea who we were nor any details about our repairs in the computer..My wife and I scheduled a phone call with *****. ***** was very rude and abrupt and stated nothing changed since the last time I talked to you, the coil is not available indefinitely and you need to buy a new system.Talk about the run around!!! I went from a coil that was covered by warranty and I was quoted by **** for a labor charge of $****-1800 to; *****, rude to my wife, saying it's the same info he told ** before. Which is a lie! Then he upped the labor charge from **** to **** plus $**** for the new coil, which now is apparently permanently unavailable.So my complaints are; complete lack of communication. Having to start from scratch explaining our situation to the phone receptionist. And a progressive up-charge and markup. I was told the cost of the coil was around $900-1100 and somehow it appreciated 200% once ***** the business manager got involved.I'm reaching here, but once ***** was talking to my wife, I sense that ***** from Jewel unleashed his anger and then took advantage of her by inflating the prices, from $3000-4000 to ****k for a complete new heat-pump system.My advice be very cautious, I sense this company was very comfortable taking ** from a $**** dollar warranty coil replacement, to a $****k total system replacement.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sandra E

            05/16/2023

            I recently contacted Jewell Mechanical for an inspection of my ductwork due to damage squirrels had done over the winter when they invaded the basement. Their prompt response was greatly appreciated. Josh N’s assessment of the situation varied greatly from the one I had received from another company. Getting a second opinion saved me a lot of money and the issues were addressed in a very timely manner by their efficient and knowledgeable crew. Thank you, Jewell Mechanical.

            Local BBB

            BBB of Middle Tennessee

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