BBB Accredited Business since 11/19/2013
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the sale of mattresses.
Request a Quote
A BBB Accredited Business since 11/19/2013
BBB has determined that Mattress Warehouse of Nashville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Mattress Warehouse of Nashville's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||4|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/02/2011||Problems with Product / Service|
|07/25/2011||Advertising / Sales Issues|
|12/11/2012||Problems with Product / Service|
|04/11/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Inappropriate behavior by customer service personnel
Complaint: 12 hours after my purchase i noticed a problem with my mattress. I was told to deal with the manufacture for any help.
Initial Business Response
Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
|09/08/2011||Problems with Product / Service|
Type of Entity
Incorporated: September 2005, TN
Contact InformationPrincipal: Mr. Darrell Lange (President)Mr. Mark Felts (Customer Service Contact)
Alternate Business NamesMattress Warehouse, Inc., Mattress Warehouse
Map & Directions
Map & Directions
Address for Mattress Warehouse of Nashville
4648 Old Hickory Blvd
Old Hickory, TN 37138-2070