BBB Accredited Business since 04/01/2005
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This company offers the retail sale of mattress sets and futons.
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A BBB Accredited Business since 04/01/2005
BBB has determined that Mattress Gallery Direct, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Mattress Gallery Direct, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 9 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||7|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on Mattress Gallery Direct, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Type of Entity
Incorporated: January 2004, TN
Contact InformationPrincipal: Mr. Mike Duncan (Owner)Mr. Ron Duncan (Owner)
Mattresses, Beds - Retail
Alternate Business NamesMattress Gallery Direct
Industry TipsFurniture - Buying
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview