BBB Business Review

BBB Accredited Business since 10/18/2007

Buffalo Lumber Company, Inc.

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(877) 960-96631588 Murfreesboro Rd., WoodburyTN 37190 Send email to Buffalo Lumber Company, Inc.

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BBB Accreditation

A BBB Accredited Business since 10/18/2007

BBB has determined that Buffalo Lumber Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Buffalo Lumber Company, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Buffalo Lumber Company, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/15/2013Problems with Product / Service | Read Complaint Details

Received product with huge knot holes in substantial portion of wood, and per discussion with ****** Lumber I received experimental processing.
The delivery was late and when received found about one-third of wood had holes and was not usable for siding. ****** Lumber informed me their vendor had tried an experimental cut, halving the wood, and the knots fell out in the process. They issued me a $1,000 credit on the full purchase of $4,609.92, and advised me to use "Bondo" to fill holes on pieces I may need to use.
By the following year I found the wood shrinking more than normal, creating gaps between layers, because it was cut too thin. I also noticed warping (curling) and cracking. I am attempting to patch and paint, and caulk gaps, to preserve what I can. But it appears I will need to replace the siding to resolve this.
I have wood siding at my office and my previous home had wood siding, the same type, and I have never had problems like this, and the wood is much older. This entire batch of experimental wood should never have been processed, and should never have been shipped without discussing with me first. I was used as a guinea pig and am now paying for their mistake.

Desired Settlement
I would like to be compensated for the costs to replace the wood prematurely. Some of the wood is okay, but a lot of it is not, and there was no way for me to discern good from bad when installing (except for knot holes). I want the siding to look like it should, and last for the time period that it should.

Consumer's Final Response
The company has responded and is working with me. I would like to remove my complaint. Any questions please contact me at XXX-XXX-XXXX or *****@***********. Thank you.
****** ******

Additional Information

BBB file opened: 10/24/2007Business started: 01/01/2005
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Cannon County Executive
1 Courthouse, Public Square
Woodbury, TN 37190
(615) 563-2320

BBB records show a license number of 8760 for this company, issued by Cannon County Executive.

Type: County Occupational Lic.

Type of Entity


Incorporated: March 2006, TN

Contact Information
Principal: Mr. Chris Buffalo (Owner)
Business Category

Lumber - Retail, Siding Materials, Paneling, Floor Materials - Retail, Building Materials, Log Cabins, Homes & Buildings, Buildings - Pole & Post Frame

Products & Services

According to information supplied by the company, it offers building materials including lumber, siding, decking, fencing, paneling, and flooring.

Map & Directions

Map & Directions

Address for Buffalo Lumber Company, Inc.

1588 Murfreesboro Rd.

Woodbury, TN 37190

To | From


2 Locations

  • 344 Southside Dr 

    McMinnville, TN 37110-7453(877) 960-9663

  • 1588 Murfreesboro Rd. 

    Woodbury, TN 37190

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Buffalo Lumber Company, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Lumber - Retail


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.