I paid most in advance & hired on 3/5/15 Bill's Contracting for kitchen remodel, ceiling repairs, & painting due to fire & he still has not completed.
Hired Bill 3/4/15,Paid most in advance. He kept insisting I buy appliances right away so I did & still can't use them since I still don't even have countertop in & have lost almost 6 months of warranty before ever turned on. He didn't bother starting ANY work till 4/20/15 when he ripped out my entire kitchen including floor & walls. We were left with no way to cook,no sink, not even frig, nothing. They broke a door & left water pipes dripping. Floor wasn't started till 5/22/15. HE was to level/repair small area of floor & put new tile down. The tile co. he hired told me Bill said the floor wasn't to be leveled/repaired, that Bills guys will level the cabinets instead. The only reason I discussed putting in new floor was because the floor under the frig had sunk from a previous leak & if it didn't cost much. If he wasn't going to level/repair it I had absolutely NO reason to replace floor at all, but now my floor was ripped out. The floor was built up with floor glue, no floor reconstruction was done. He quoted me $1500. to fix floor & put in new one & I bought the tile & grout myself at $750. This is not a large kitchen AT ALL. He refuses to give me correct bill for Ins. Co. & I have asked repeatedly. He never painted kitchen so finally we did it. He only put up drywall on 3 walls & left the molded drywall behind frig. & Ins. paid to drywall 4 walls. I asked repeatedly to replace 4th & only on Aug 18 was it finally done. On 5/28/15 he finally put in a few cabinets. He had them in storage all this time & never looked at them. He ordered some wrong, some had cracks, etc. & had to be reordered. He laid in a used shallow stainless sink from another job he had instead of putting mine back in & put plywood down as countertop & that is what I still only have & I only got that because I complained & it is almost Sept. He has reordered cabinets 4 times & each time they take 3+ weeks to come in. I originally told him & showed him pictures of the cabinets I wanted at Lowes, he said he could order from his book & get same/equivalent. These cabinets are not the same/equivalent, & I have less space in almost every drawer & cabinet then I did before. They scratch very easy too. I'm trying to compromise for what he has put in because I'm just so fed up. I have tons of stuff I will have to get rid of because they will no longer fit in what he's put in. Ordered a wrong cabinet size so now I have 10 tiny drawers that he said would be spice drawers that don't fit a spice bottle in it. My wall unit cabinet doesn't fit my microwave & oven in it as before & creativity had to be done to make my oven even fit it & it was the 2nd time he ordered this piece. Almost every cabinet in kitchen is still wrong, dented, scratched or I am still missing it. Bottom line, He was hired 3/5/15 & it is almost Sept & I still don't have all cabinets or replacements, I have no countertops or backsplash, No new sink or even my other sink, He has me using someone elses used shallow sink, trim is not completed, I have no threshold on kitchen floor, spackling hasn't been done, window trim is incomplete, the door they broke in April they just finally put a new one in & left it raw wood unpainted, no glass in cabinet doors, no roll out shelves, trim is unstained, garbage disposal is not in, This is 4th time he's reordered cabinets & crown, he just keeps ordering wrong (he says)& it takes almost a month to come in each time. I don't know if it's just stall tactics. He has had since 3/5/15 to paint ceilings in 3 other rooms & scrap, sand & paint my bedroom & bathroom ceiling & hasn't ever started on any of that. They finally put in exhaust but didn't seal it & it's supposed to be sealed with flame retardant caulk & on the part on roof they used indoor caulking & its supposed to be roof cement & the screws aren't covered & they should be covered in roof cement, so, still can't cook on stove in plywood. I keep contacting him but he just keeps avoiding answering or doing stuff.
He was paid most of money in advance because he said he had to have the money to order the cabinets & so I had to turn the whole check over to him because his name was on it too. The balance was to be paid after inspected by Mtg Co. & Ins. Co. showing at least 90% of the work was done.
Offer me LARGE discount on balance or write it off, especially since I have had to spend so much money buying food out for family for months due to not having kitchen completed due to his errors & procrastination, Also, I am handicapped & you have no idea how difficult & miserable not having a functioning kitchen has been to deal with & since I'm not getting cabinets I was supposed to get & to still finish the job completely & quickly within specific timeframe. Although, I don't know how fast he can finish since he just reordered again & he says it takes 3+ weeks to get it so I am looking at another month of an incompleted kitchen if he actually does everything else now before the cabinets etc. come in otherwise he could drag this out even longer still. I only have a few months left to turn anything else in to insurance co. & for mortgage co. to come inspect work so I can get balance of money owed.
and I still need correct bill for Ins Co. for floor for $1500.
otherwise take cabinets out & refund me so I can hire someone else.
Mrs ******** had a small kitchen fire on March 5 2014 . She had hired a previous contractor before me and they had a falling out . I met Mrs ******* around first week of June 2014 . I did a estimate and emailed it to her on June 11 2014 . She then had issues with her insurance company and her adjuster . I spoke with her several times over the month helping her with her claim . She hired me over the phone in June . She then disappeared for almost 9 months . I had figured she must have hired someone else . Then around early March she calls and says when can you start job . I told her we needed to sign contract and get a 30% deposit and we could order cabinets and then schedule a start date . I informed her it takes about 3 to 4 weeks for cabinets to come in . We met on March 4 2015 she signed contract and gave me a deposit check for $13,534.23 . I told her we only needed 30% and the payment plan was on contract 30 , 30 , 30 and balance on completion . She stated check had her and my name on it from mortgage company and she would just give me this amount for down payment . My contract at that time was for $20,558.00 . She owed me $6,167.40 for deposit . I ordered her cabinets that week . We said we would start job the week the cabinets were expected to be in which was April 7 2015 . Cabinets came in and I could not get in touch with her for a couple weeks . I had to store her cabinets in my shop for almost 3 weeks . She finally called me and we started demo around the week of April 27 2015 . At that time Mrs ******* asked us to do some extra work at her house that wasn't in insurance scope and we did . We replaced some bad pipe boots on her roof which she paid $400.00 for . Then she asked us to replace all paneling in her kitchen with drywall . Then she asked us to remove old layers of flooring in kitchen and get back down to subfloor then tile it . We agreed on a price and did the work . There was a piece of drywall already in kitchen that wasnt paneling so we didnt touch it or ever discuss removing it . After drywall was done and finished ready for paint she asked us to remove existing drywall behind refrigerator because she felt like it had mold damage on it from a previous leak . I said ok so we did when we came back . When the drywall was finished and the tile floor was fininshed we installed cabinets . This is when things started getting bad . She didn't like the kitchen design that she had previously approved before cabinets were ordered . She said that the lazy susan had to much waisted space behind it and that the microwave / oven cabinet made the oven to low for her . She wanted to change a couple other cabinets . So I reordered the cabinets last week of May . New cabinets were scheduled to come in around June 30 . Cabinets came in at that time and we could not reach Mrs ******* again for several weeks . Finally on July 28 she responded to me . She asked us to come back on August 11 2015 . She had numerous complaints about things that weren't done . We took care of almost all of her complaints . Then she asked to replace a couple of cabinet doors she didn't like and one had a dent in it . Then she asked me for roll out shelves . At this point I decided I could no longer continue with the job . She was behind on her payment schedule and she wasn't going to pay me she said until job was done . I then informed her we would finish the cabinets and she could keep the $9773.77 she owed me and finish the job herself . I have already lost enough money and given her free stuff . We will finish cabinets that was originally agreed on . She can hire a granite guy and finish whats left . She refused to make another payment which is a breach of our contract . I have tried to make her happy but i dont think it is possible . I have never not finished a job in 25 years or working but she left me with no options . She drug the job out disappearing every few months . We cant afford to be on a project this long and believe me we don't want it to take this long . From talking with her over the last year I think every body and anybody that has done anything for her she has run off and not paid . Let me know if you need some more info . I hate that this customer and I couldn't get things finished . I just cant keep giving money away and stay in business . Thank You
See attached pictures of how Bill left me with damaged new cabinets or missing still, no glass, floor unfinished exhaust done wrong & had to pay someone else to redo the whole thing, wiring left exposed, ceilings never painted, spackling never done, they damaged walls & left them like that. The bid he submitted to BBB is not the right one. This one was the preliminary quote, it took him months & months to get me a corrected one with detail line charges that insurance co. would accept & it was for $19,627.00
He accepted almost $14,000. check when I have read on TN.gov that the law says only 30% down. He never told me he was supposed to sign it & than let us endorse into our account & than give him 30% & he said he does insurance claims all the time so he knew what the law was but ignored it & ignored telling us it. He is refusing to complete even what he has started & what he has told BBB he would do. It is now 8 months later & still I have an unfinished kitchen. I checked with my county & he never pulled a permit & when I asked him if his worker that did wiring was a licensed electrician he refused to answer me which can only lead me to believe he wasn't. I never disappeared for months as I am handicaaped & home practically 24/7. The previous contractor he mentioned I had was a fire clean up crew & we were done with them. He has lied to me repeatedly. On 8/31/15 he told me cabinet door replacements & roll out drawers were ordered & than on 9/2/15 he said they were in just not the trim. Now I am told they don't have them. He told me trim was expedited to ship out fast that extra was paid for it to come in fast & that was early August yet was told the other day it is now in. That expedition took 2 months to get here yet normal reorder time without expedition was 3-4 weeks only. I am so sick of the lies. Pictures don't lie. See just some of over 150 pictures taken of the mess he has left me with.