This Business is not BBB Accredited
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Music City Diamonds is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Music City Diamonds' rating include:
- Length of time business has been operating.
- Failure to respond to 3 complaints filed against business.
- 3 serious complaints filed against business.
- BBB does not have a clear understanding of this business.
This company has a serious pattern of customer complaint. Specifically, BBB has received calls and complaints from consumers stating they placed for-sale ads on Craig's List for engagement rings/jewelry, and that Music City Diamonds contacted them with an offer to purchase the jewelry. The consumer was then asked to send his/her items to a Cool Springs Blvd address in Franklin, TN via COD (cash on delivery). The consumers who mailed their items COD state they received a fraudulent cashiers check as payment for the jewelry, and that the company has failed to return their jewelry or make good on the payment.
BBB visited the Cool Springs Blvd address in an attempt to locate this company to obtain responses to complaints and found that this address is not occupied by Music City Diamonds. The company located at that address advised BBB that they provide virtual office space (rents office suites by the day/hour/month and answers phones for businesses that rent space), but that the company renting the space may not necessarily be located there. BBB also sent mail correspondence to the Charlotte Ave, Rock Hill, South Carolina address; however, BBB's mail was returned as "unable to forward."
BBB was also contacted by the real owner of Music City Diamonds who advised BBB that his company name has been used to take advantage of others, and that his company is in no way affiliated or associated with the offers these consumers have received under his company name.
BBB advises consumers who have received a fraudulent check in exchange for jewelry to file a complaint with BBB by clicking here: http://nashville.app.bbb.org/filecomplaint and to file a police report. In addition, BBB would like to speak with you regarding your experience, so please call 615.242.4222.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||2|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Music City Diamonds
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Contact InformationPrincipal: Mr. Adam Bundy (Co-Owner)Customer Contact: Mr. Jack Miller (CEO/Partner)
Jewelry Buyers, Jewelers - Retail, Gold Buyers
Products & Services
This company offers the purchase, sale and trade of jewelry and luxury watches.
Industry TipsRefunds & Exchanges
Cash for Gold