Home - Carpet Cleaning
The BBB receives a large number of inquiries on various companies engaged in carpet and rug cleaning services. When considering engaging the services of a carpet or rug cleaning firm, be sure to read and understand the contract completely. Be sure that all aspects of the terms of the contract are understood and exactly how much the work will cost, BEFORE assuming any obligation. If a oral quotation was furnished over the telephone, compare the fixed written cost to the oral quotation and confirm the exact price in writing. Ask for references, both customer references and carpet manufacturers' references. Ensure that any warranties and guarantees are written on the contract, and check to see if the company's cleaning process is compatible with the carpet manufacturer's warranty. Additional questions to ask that may prove helpful might include: 1). Are halls and closets considered part of a room? 2). Does the company use household water or power sources, or do they use their own water and power sources? 3). What type of cleaning equipment is used and are employees properly trained to use the equipment? 4). Ask about the disposal of waste water? 5). Determine, in advance, if the company moves furniture prior to cleaning the carpet, and if the company charges extra to move the furniture? 6). Determine the types of chemicals used by a company in its cleaning process, and determine if the chemicals used are hazardous or pose a potential health problem? Once you have engaged the services of a carpet cleaning firm, it is advisable to request that the company test its cleaning method on an unseen section of the carpet. Identify the source of stains when possible so that the company can be aware if any special stain removers may have to be used, and determine, in advance, any additional costs associated with the company using special stain removal processes. Be sure to understand the company's instructions and ask when furniture can be placed back on the carpet.