BBB Accredited Business since 10/01/1961
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A BBB Accredited Business since 10/01/1961
BBB has determined that AIG meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised AIG's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 148 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||24|
|Guarantee / Warranty Issues||3|
|Problems with Product / Service||108|
|Total Closed Complaints||147|
Customer Reviews Summary Read customer reviews
3 Customer Reviews Customer Reviews on AIG
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Mr. Neil Nevins (Compliance Director)Customer Contact: Ms. Polly Baldus Mr. James Mallon (President)Ms. Sharon Roberson (SrVP)Ms. Debbie Woodard (Vice Pres, Customer Service)
Products & Services
This company is engaged in the sale of a variety of insurance
Alternate Business NamesAGLA, American General Life Insurance Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview