BBB Business Review

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BBB Accredited Business since 10/01/1961

AIG (Headquarters)

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(800) 888-2452View Additional Phone Numbers530 S American General Center, NashvilleTN 37250 Send email to AIG

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BBB Accreditation

A BBB Accredited Business since 10/01/1961

BBB has determined that AIG meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised AIG's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 148 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

147 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues24
Delivery Issues5
Guarantee / Warranty Issues3
Other2
Problems with Product / Service108
Total Closed Complaints 147

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on AIG

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3 Customer Reviews

Additional Information

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BBB file opened: 10/01/1961Business started: 01/01/1917
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Mr. Neil Nevins (Compliance Director)Customer Contact: Ms. Polly Baldus Mr. James Mallon (President)Ms. Sharon Roberson (SrVP)Ms. Debbie Woodard (Vice Pres, Customer Service)
Business Category

Insurance Companies

Products & Services

This company is engaged in the sale of a variety of insurance
services.

Alternate Business Names
AGLA, American General Life Insurance Company
Industry Tips
Insurance

Customer Review Rating plus BBB Rating Summary

AIG has received 4.40 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.