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          Find a Location

          The General Insurance has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The General Insurance

              2636 Elm Hill Pike, Suite 510 Nashville, TN 37230

              BBB Accredited Business

            • The General Insurance

              2636 Elm Hill Pike, Suite 510 Nashville, TN 37214

              BBB Accredited Business

            • The General Insurance

              9700 Rockside Rd Ste 250 Valley View, OH 44125-6264

            • The General Insurance

              2636 Elm Hill Pike, Suite 510 Nashville, TN 37214

              BBB Accredited Business

            • The General Insurance

              PO Box 305076 Nashville, TN 37230-5076

              BBB Accredited Business

            Business ProfileThe General Insurance

            Auto Insurance
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            To avoid delays, please include 1.) Policy #, 2.) Date of loss, 3.) Claim # and, 4.) Name of Insured
            on Step 2 of the form when submitting your complaint.

            Contact Information

            2636 Elm Hill Pike, Suite 510

            Nashville, TN 37230

            Get Directions
            Visit Website
            (615) 744-1000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3.82/5

            Average of 393 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            253 complaints closed in last 3 years

            89 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/9/2005

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to information supplied by the company, it offers variety of insurance services.

            Business Details

            This is a multi-location business.

            Find a Location

            The General Insurance has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The General Insurance

                2636 Elm Hill Pike, Suite 510 Nashville, TN 37230

                BBB Accredited Business

              • The General Insurance

                2636 Elm Hill Pike, Suite 510 Nashville, TN 37214

                BBB Accredited Business

              • The General Insurance

                9700 Rockside Rd Ste 250 Valley View, OH 44125-6264

              • The General Insurance

                2636 Elm Hill Pike, Suite 510 Nashville, TN 37214

                BBB Accredited Business

              • The General Insurance

                PO Box 305076 Nashville, TN 37230-5076

                BBB Accredited Business
              Location of This Business
              2636 Elm Hill Pike, Suite 510, Nashville, TN 37230
              BBB File Opened:
              12/30/1987
              Years in Business:
              36
              Business Started:
              12/30/1987
              Business Started Locally:
              12/30/1987
              Business Incorporated:
              12/30/1987
              Accredited Since:
              6/9/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • The General Automobile Insurance Services, Inc.
              • Permanent General Assurance Corporation
              • A-1 General Insurance Agency, Inc.
              Business Management
              • Ms. Karen Davis-Clare, Director
              • Ms. Dawn Dale, Manager
              Contact Information

              Principal

              • Ms. Karen Davis-Clare, Director

              Customer Contact

              • Ms. Karen Davis-Clare, Director
              • Mrs. Gay Simpkins, Legal Assistant
              • Ms. Dawn Dale, Manager
              Additional Contact Information

              Fax Numbers

              • (615) 744-1824
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Auto insurance

              Customer Complaints

              253 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/17/2022

              Complaint Type:
              Order Issues
              Status:
              Answered
              I was hit by a woman a month ago, this lady has made my life terrible! I filed a claim with my insurance company(the general) and with her insurance company(******) . Although I have filed a claim on both parties, I have YET to speak with my adjuster from my insurance company she has been telling stories and avoiding me for this whole month not speaking to me , my car was deemed totaled by ****** Insurance Company. I am still being charged for a car that has not been driven don't since the accident. Every time I call the general I am transferred to different departments in the insurance company. No one wants to take the time to speak to me about this situation, everyone at the general is rude and very disrespectful with their words. I don't know how much longer I could tolerate the disrespect from This company but I am hoping something could get done about this situation. I appreciate any help I may receive please and thank you.
              Read 252 More Complaints

              Customer Reviews

              393 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cody B

              04/22/2024

              It's almost impossible to effect a policy change. Prepare to waste hour after hour as they send you in circles and the neither the chat, app, nor website work.

              The General Insurance Response

              04/23/2024

              Dear **** *********, We regret you are dissatisfied with the service you received from our Company. Upon review of your policy, it appears you were able to speak with a Customer Service Representative on April 22, 2024, at 2:40 CST and process your requests.. If you need to make additional changes you are welcome to access your online account and use the self-service link or contact our Customer Service Team at 1-800-280-1466. We strive to provide excellent customer service and regret not meeting those expectations. Thank you, Sincerely, The Customer Concern Response Team The General® P.O. Box 305195 Nashville, TN 37230-5195 800.280.1466
              Read 392 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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