BBB Business Review

BBB Accredited Business since 07/08/2011

Senior Solutions at Home, Inc.

(615) 377-6566View Additional Phone Numbers209 Ward Circle Suite 102, BrentwoodTN 37027 Send email to Senior Solutions at Home, Inc.

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BBB Accreditation

A BBB Accredited Business since 07/08/2011

BBB has determined that Senior Solutions at Home, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Senior Solutions at Home, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Additional Complaint Information

Kunu Kaushal, President & COO of Senior Solutions at Home, Inc. would like the opportunity to resolve any concerns consumers may have before a complaint is filed with BBB. BBB encourages consumers to contact Mr. Kaushal at 615-377-6566 and allow him 72 hours (excluding weekends and holidays) to address any concerns prior to filing a complaint with BBB.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Senior Solutions at Home, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/28/2014Problems with Product / Service | Read Complaint Details

The company sent unqualified caregiver yesterday and today no one showed up to care for a 28 year old quadriplegic.
On 10/8/2014, the company sent a caregiver to a young quadriplegic who needs maximum assistance to get out of bed, ADL's, lunch. This caregiver did not know how to do a bed bath, dress the young lady, transfer her out of bed to her power wheelchair, or even pull hair up into a pony tail. On 10/9/2014, a different caregiver who has never worked with her was supposed to arrive at 9:30 AM. No one had arrived by 12:00 and she did not receive any phone calls about this. I called the company around 12:30 to see what the problem was and was told they did not know why the caregiver did not show up. I told them I was leaving my job to go home to get her out of bed. Someone did show up a while later, not the person who was supposed to be here at 9:30. This is not the first time or two that unqualified caregivers have been sent to care for her. It seems they do not send qualified people to care for her special needs. These caregivers are not aware of what type of client they are going to be caring for. This is very unprofessional behavior and very disrespectful to the client to not communicate with her. They do not deserve the rating posted on your page.

Desired Settlement
Please send trained, qualified caregivers to assist their clients and provide better communication to the caregiver and the client.

Business Response
Contact Name and Title: **** *******, CEO
Contact Phone: XXXXXXXXXX
Contact Email: ****@*************************
It is important to note, the client receives public funds for this care. We function under our contractual agreements with the STATE of TN and her insurance provider. She was and is still required to have a natural backup in the instances as these services are not meant to be skilled. We were operating within our policies in sending care with a replacement as soon as possible. Because the care is delivered in the home and not a facility, we can only provide replacements when and where available.

We can not respond specifically to care of the client due to HIPAA laws. However, I will generally confirm that we did have a quality of service failure due to the client's regular staff being unavailable. In response, we have sent our Quality Assurance Manager out to the home to do a detailed investigation. We have also completed a thorough re-training of our staffing coordinators on how to deal with specific high-needs clients like these. We have also worked with the family since the complaint to resolve and communicate our action plan. In review of their schedule, I have noted a regular staff member is back in place and the client has been active in making their schedule changes.

The complaint asks for two things in resolution: training and communication.

I can confirm that the staff did have training but wasn't specifically comfortable with the high level of care. We have created a fail-safe for this by creating an internal "flag" to denote the needs of this client (along with other high-needs clients).

We have given specific training to our staffing coordinators regarding where to find details about the client to pass on to caregivers, as well as reinforcing the need for client involvement in staffing changes.

As the company, we encourage the complaints comes directly to us so we can better address the issue. Please confirm that Ms. ******** has indeed been in direct contact with us since the incident and we have resolved or made plans to correct the issues.

If we can do anything more to correct the problem, We would be happy to do so.

Additional Information

BBB file opened: 02/16/2011Business started: 07/01/2010
Type of Entity


Incorporated: March 2010, TN

Contact Information
Principal: Mr. Kunu Kaushal (Chief Executive Officer)Customer Contact: Ms. Jill Kaushal (Community Relations Director)
Business Category

In-home Care, Senior Home Care, Personal Services, House Cleaning, Elderly/Senior Specialty Services, Health & Medical - General, Home Health Services

Products & Services

This company offers in home non-medical caregiver and sitter services, care management services to help families identify solutions for seniors and adults and the needs they may have. In addition, the company also offers in-home personal emergency response systems.

Map & Directions

Map & Directions

Address for Senior Solutions at Home, Inc.

209 Ward Circle Suite 102

Brentwood, TN 37027

To | From


1 Locations

  • 209 Ward Circle Suite 102 

    Brentwood, TN 37027(615) 377-6566
    (888) 769-7724

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Senior Solutions at Home, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (888) 769-7724

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for In-home Care


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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