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Find a Location

Cookeville Regional Medical Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforCookeville Regional Medical Center

    Hospital
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    According to information supplied by the company, it offers emergency care services, in-patient and
    out-patient services.

    Business Details

    This is a multi-location business.

    Find a Location

    Cookeville Regional Medical Center has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1 Medical Center Blvd, Cookeville, TN 38501-4294
      BBB File Opened:
      2/23/2000
      Years in Business:
      74
      Business Started:
      1/1/1950
      Business Started Locally:
      1/1/1950
      Business Incorporated:
      6/29/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Cookeville Hospital
      Business Management
      • Mr. Paul Korth, CEO
      Contact Information

      Principal

      • Mr. Paul Korth, CEO

      Customer Contact

      • Mr. Paul Korth, CEO
      • Ms. Shana Gago, Customer Service Manager
      • Mr. Craig Norris, Director of Customer Relations
      Additional Contact Information

      Fax Numbers

      • (931) 526-8814
        Primary Fax
      • (931) 520-2563
        Other Fax

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/14/2022

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I went to Cookeville Regional Hospital Emergency Room on 9/13/22 with chest pains, migraine, sensitivity to light, 3 days of vomiting, dizziness, and numbness (hands, arms)) The nurses were wonderful, i spoke briefly with the PA, never saw a doctor. Came home, still not feeling well and woke up feeling worse. I requested to speak to a doctor, the PA had no conversation with me other than asking me what's wrong. Never came back and explained anything, including why i all of a sudden have high blood pressure. I still have the same symptoms i had yesterday. I have no way of driving today and an ambulance would take me to Cookeville. I am trying to see how i can get to another ER, but the closest is 30 miles. If Cookeville Regional didn't care yesterday why would today be any different. I expected to speak with a doctor regarding how i felt, the tests they performed and the results they got.

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      J. M.

      1 star

      11/03/2022

      My husband is on dialysis and has been to this ER many times he lays back in the ER for 14 to 16 hours each time we have to go without any food without any water three days ago he flatlined in the ER and they put him on life-support they promised after he come to himself to take out a peritoneal catheter tube in his stomach that is infected so bad that the pop is black from the infection they want at 9 o’clock at night after being there for three days they come in and say oh we got to test you right now for Covid they came back in three hours later and said that he had Covid which I took him to the health department in Crossville Tennessee and his regular doctors a Covid test showed up he did not have Covid so the nurse started getting smart telling us we had to leave the hospital right then and there or go to the fifth floor where all the patients that are showing symptoms of Covid I asked nicely if they would retest him so that we could find out if he did have Covid they said no we’re calling security you have to leave right now get your stuff securities coming to escort you out now they have released my husband from dialysis they the kidney doctor will no longer see him and they don’t care if he lives or dies this is Cookeville regional Medical Center for you and he is going to die because that tube has so much infection and I’ve been trying to get them to take it out for over seven months and they make up excuses why they can’t and this time they even made up Covid which I have two test results from two different facilities saying he does not have CovidIf any attorney reads this or anybody that can help me please let me know I’ve done filed A complaint with the state oh and by the way my husband’s age he’s 69 years old

      Customer Response

      11/18/2022

      Taylor R****** Who works with dialysis patients at Cookeville regional Medical Center left a peritoneal catheter in my 69-year-old husband stomach that was not in use anymore for seven months that was infected did nothing to try and take it out got smart with the 69-year-old man all the time so no compassion whatsoever to him all she did was was argue with him constantly about everything that he was doing wrong but took no responsibility for the things she was doing wrong at all and then had him released from All dialysis centers in the surrounding counties made sure he wouldn’t be able to be seen anymore at any of them and then when asked by fellow nurse in the hospital or what is the what is he supposed to do die she said that’s not my problem Taylor R****** does not care about her patients she did not care that my 69-year-old husband had nowhere else to go she took no responsibility for leaving that catheter in there for that long yes he was angry sometimes but wouldn’t you be angry if you’re 69 years old and you’ve got infected peritoneal catheter in your stomach that’s not in use and you can’t get it to take it out Taylor also got her way my 69-year-old husband father of two grandfather to five grandchildren has no dialysis center he’s come close to dyeing twice he stayed on life-support for four days in the hospital over all of this because he got so sick From not having dialysis and no center to go to you tell me is this fair and if she’s done it to him how many more has she did it too something should be done about it I have contacted the state and I haven’t heard back from them yet hopefully soonPlease be aware that this is going on in Cookvilleregional Medical Center dialysis it seems to be happening to the older patients the ones that can’t defend themselves so if you have someone going to dialysis please be aware of this I don’t know what’s gonna happen to my husband he’s come close to done twice but in her own words it’s not her problem

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