Complaint Failure to complete rebuild after a fire Contractor is threatening breach of contract suit although he has not completed the rebuild on my house. Incomplete installation of lightening fixtures, Leaaving some applicances disconnected and in the middle of the floor. I am a disabled senior citizen and cannot move and connect these items. Incorrect wiring of the house in not following my wishes for wiring. Being totally unreasonable in demands as instrucing me to select and personally delivery lighting fixtures four days after a major vasular surgery following a stroke. Calling to his attention that the porch could collapse because of rotten pillars. After installing a bannister to the porch and only three feet away he disregarded this and painted rotten wood. The list goes on and on, but I am limited to the number of characters
Desired Settlement I have been relocated from my home for six and one half months after a fire while this contractor took his good ole time. I only wish to return to my home and have it workable as it was before the fire. As a good faith contractor, I am astonished that he can not finish a job and expect payment in full. He also damaged the garage door which was part of the fire rebuild and now he refuses to rectify this. I am in kidney failure, had a stroke this summer due to the stress of this rebuilt and still this contractor will not remedy the situation.
Business Response Contact Name and Title: ****** *****/ office admi Contact Phone: XXX-XXX-XXXX Contact Email: ************@united.net We have completed all work to the best of our ability as of today we feel all complaints were handled and taken care of. We have received payment from the homeowner and she has moved back into her home.
Final Consumer Response ---------- Forwarded message ---------- From: ****, ***** <*****@****************> Date: Wed, Oct 30, 2013 at 10:10 AM Subject: RE: BBB Complaint Case#********(Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) To: **** ***** <******@gobbb.org>
***** Thank you for all your assistance. The issues with Wiesner Construction have been resolved and no further action will be taken regarding the matters listed.
I appreciate you help in getting this matter resolved.
Complaint Sub-standard reconstruction of a home after a major house fire.Installed incorrect size of patio door which left huge gaps in the brick and mortar. Contractor wanted to 'patch' the door rather than replace with the correct size. On one occasion contractor telephoned to say he was sending someone over to patch the problem. At the time there was no deck there and the door could not be reached since it was on the second floor. When the deck was completed the contractor wanted $75 to come and "patch" a problem that should have been replaced. Second, the vinyl siding is falling off the front of the house. This siding is about 1 1/2 old and should not be falling off this soon. Third, dry wall tape and putty have separated from the sheet rock and there is a huge exposed seem on the ceiling. The garage door was damaged during the construction. Insurance company said I needed to file a claim against the insurance company since the company was bonded and this was not a fire damage issues.This was one of the worst experiences. I hear of other people with house fires discuss how pleasant their re-build was. This was not my experience. The entire event was confrontational and rude. I cannot image this would be the treatment given to a single man or even a couple where there is a man to oversee this. I believe completely that he knew I was a female senior citizen and I had no to assist me. At that time I also had a stoke and had to have surgery. Wiesner would telephone me and direct that I do to go select certain items with a 24 hr period. I had complained to the insurance company that I needed a notice if I need to select items. All and all this was a horrible experience and I would not recommend this company to anyone unless that was a man to intervene. Otherwise, I believe a single woman will have the same issues I had.
Desired Settlement All the issues should be resolved and repaired in a timely manner without the hostility and confrontation.
Business Response Contact Name and Title: Jack Wiesner Contact Phone: XXX-XXX-XXXX Contact Email: ************@united.net We have tried working with Miss **** on everything she needed. Through out the process she had several health issues and stuff kept having to be moved and changed. We have made several service calls since completion of the job. We were scheduled to go to her home on November 11th ,but do to weather and things beyond our control our subcontractor did not make it that day, so our guy went on on Wednesday, November 12th to preform work and she refused to let him make the repairs, we notified insurance company. We did not hear anything from her again until February, so on February 24th our guys went out again to do the work and she refused to let them do the work we wanted to do. We did not hear anything from her again til April 13th, so we offered to come out again, but told her we would need to collect a $75 service charge in order for our guys to come out since we had made 2 attempts to make repairs and she refused to let them make repairs. Miss **** said she did not want to pay the $75 dollars and now 2 1/2 months later we get this complaint notice from you. We can not afford to keep coming out to make repairs and her refuse, we will be glad to go out and preform repairs with a $75 service charge paid before hand and written authorization stating we/subcontractor will be allowed to make repairs.
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