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Consumer Complaints

BBB Accredited Business since 10/19/2012

Lockridge Homes-Nashville, LLC

Phone: (615) 392-0568

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
07/07/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Finished product Incomplete, Neglected.
Over 40 different spots on walls, base moldings, trim, and ceilings need touch up due to scuff marks or missing paint.

All attic access boards were dirty and needed paint

Attic access in garage was unfinished/missing board

Kitchen cabinet over sink has a chunk missing out of it

Qtr round on Island was not installed properly

Mirror Missing in Downstairs bath

Pantry shelves missing in Pantry closet

Garage door has several dent marks and was painting with wrong type of coating and is already peeling heavily. Also the lock is too low and wont properly lock. The same goes for the rear French door. (Need paint for metal door)

Upstairs was never vacuumed and is extremely dirty

Mirror in hall bath upstairs has glue showing on top and very dirty.

Shower head in hall bath is leaking (Teflon tape needs to be around the threads and tightened)

Master bedroom missing air register

Builder and company not returning my calls

Desired Settlement
Looking for items to be fixed ASAP

Business Response
As per section 5 of the contract between the ********* and Lockridge Homes - Nashville, LLC. the ********* are to file all warranty requests through ABS Homeowner's Warranty Orientation Guide.

Per section 7 of the contract between the ********* and Lockridge Homes - Nashville, LLC. "At any time, should Owner take possession or occupy the Improvements, construction shall be immediately deemed complete." Possession was given to the ********* on 4/28/2014.

02/20/2015Problems with Product / Service

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.