BBB Accredited Business since 03/24/2008
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers the sale of radio controlled (RC) airplanes, multi-rotor craft, helicopters, sailplanes, cars and trucks. Hobby Express also offers Telemaster, eRC, and Pilot-1 as well as products that are made in America like Telemaster Laser Cut kits.
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A BBB Accredited Business since 03/24/2008
BBB has determined that Hobby Express, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Hobby Express, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Hobby Express, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Complaint Breakdown by ResolutionAbout Complaint Details
|08/29/2013||Advertising / Sales Issues | Read Complaint Details|
Consumer's Final Response
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Mark Cleveland (CEO)Customer Contact: Mr. Kurt Cleveland (President)Mr. Neal Davis (Store Manager)
Hobby & Model Construction Supplies - Retail, Hobby & Model Construction Supplies - Wholesale & Manufacturing, Online Retailer, Model Car Race Centers, Radio Communication Equipment & Systems, Collectibles
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
Map & Directions
Map & Directions
Address for Hobby Express, LLC
1896 Gen. George Patton Dr., Ste. 300
Franklin, TN 37067