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Williamson County Heating & Plumbing

Phone: (615) 791-5648

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/18/2015Problems with Product / Service | Read Complaint Details
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Complaint
Installed new A/C units 19 months ago. We are having issues and they will not answer nor return voice mails.
Williamson County Heating & Plumbing installed 2 A/C units in our house in October of 2013. Our A/C unit is not working properly. I have contacted their office and the owner's cell phone on 4 different days. I left voice mails each time on each phone number. There has been no returned phone calls. I don't know if they have gone out of business or just don't care to help me.

Desired Settlement
I don't want to harm my unit further if there is an issue. I contacted a reputable company to come out and check the unit. They will be out Friday July 24th. I would like to know if there is a craftsmanship warranty on their work and would the needed repairs be covered.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.