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Consumer Complaints

BBB Accredited Business since 01/28/2004

Dinner and a Murder Mystery Games

Phone: (888) 791-1635

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/03/2013Problems with Product / Service | Read Complaint Details
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Complaint
I ordered and paid for a downloadable game from this website.When I tried to download it,I couldn't.I called, emailed and talked to the owner.No help!
I ordered a murder mystery game called Four Dueces. I also a prop to go with the game. The prop came, but when I tried to download the game it wouldn't download. I called ******** the owner of the site, several times. I emailed her as well, several times. I left her voice mails, she never called me back although her website says she will return the calls the next day. I got her on the phone finally and she promised to call me back later in the day because she was in a meeting. She never called. I am frustrated and need some help.

Desired Settlement
I would like the owner to make good on my order or refund my money.

Final Consumer Response
This complaint has been satisfied. The company sent me a hard copy of the game and given me access to the online game site. Thank you very much for your help in this matter. I couldn't have done it without you BBB. I appreciate your service.
******* ********

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.