BBB Business Review

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BBB Accredited Business since 07/22/2003

Furniture Warehouse & Showroom, Inc.

Phone: (615) 256-5200Fax: (615) 256-2455502 Thompson Lane, NashvilleTN 37211 Send email to Furniture Warehouse & Showroom, Inc.

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BBB Accreditation

A BBB Accredited Business since 07/22/2003

BBB has determined that Furniture Warehouse & Showroom, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Furniture Warehouse & Showroom, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Consumers who choose to do business with Furniture Warehouse should read and understand the company's store policies. All merchandise sales are final which means there are NO refund or exchanges. Merchandise must be picked up within 10 days of purchase. The company maintains a 90 day in store warranty, which means the company will repair the problem without cost to the customer; however, it is the customer's responsibility to return the product to the warehouse as the company does not provide transportation for warranty service issues. This warranty is void in the case of misuse, multiple damage (deliberate or intentional), customer abuse or neglect, including excessive soiling or stains. The consumer should take caution in securing the merchandise during transport as the company does not tie items onto vehicles. Any item purchased from the showroom floor is sold "as-is." Others may be marked as "final closeout." These items do not come with a warranty. Drop off/delivery fees apply to every delivery. Merchandise is dropped off in the box or plastic, and the company does not set up or assemble furniture. The warranty applies immediately upon delivery, so customers should thoroughly inspect the merchandise immediately upon receipt of delivery to avoid warranty coverage issues.

Customer Complaints SummaryRead complaint details

15 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues4
Guarantee / Warranty Issues4
Problems with Product / Service7
Advertising / Sales Issues0
Billing / Collection Issues0
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Furniture Warehouse & Showroom, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 11/29/1988Business started: 07/01/1993
Type of Entity

Corporation

Incorporated: January 1993, TN

Contact Information
Principal: Mr. John Cottrell (President)Customer Contact: Mr. Jim Morgan (General Manager)Mr. Jay Cottrell (Secretary)Mr. Brandon Dragan (Customer Service Manager)Mr. Tom Weaver (Manager)
Business Category

Furniture - Retail, Mattresses

Products & Services

According to information supplied by the company, it offers the retail sale of home furnishings.

Alternate Business Names
Furniture Warehouse
Industry Tips
Furniture - Buying

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.