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Consumer Complaints

BBB Accredited Business since 12/05/2005

Furniture Connection, Inc.

Phone: (931) 645-1340Fax: (931) 647-0354

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
07/22/2013Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Advertised price not honored

Complaint: Furniture connection posts false prices on their current model furniture. When i recieved my product, it wasnt the same model as i thought i ordered.
Powered recliner couch was marked as $649. The sales associate assured that i was recieving the powered recliner. When the deliverers arrived, the couch was manual, not automatic. When the issue was brought to the owners attention, he clearly stated that it wasnt his issue and if we wanted to upgrade to the powered couch than we would have to pay an extra $200. The manager realized the mistake was om their behalf but the owner was not willing to cooperate. Furniture connection false advertises on floor models and the sales associates are improperly trained. I have returned all items and would not recommend their furniture to anyone.

Business' Initial Response
The Reclining Sofa was clearly tagged at $649.99.
The tag also said "add $200 for power". So it was tagged properly. The Salesperson did not have a good working knowledge of the product and should have informed the customer of the price difference. The sales person wrote up the invoice wrong (the non-power sofa at the non power price) but wrote Power sofa. We clearly handled this wrong from start to finish. The right thing to do is to sell it to the customer at the agreed upon price.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for understanding the situation from a customers view point. I was unaware that the owner did not know this happened. The manager clearly stated that the owner wasnt willing to sell it at the listed price. I am very satisifed with how the owner cleaned up the miscommunication and how he took the iniative to keep his company in good name.

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