PUROCLEAN CLEANED MY CARPETS. THEY HAD NOT BEEN CLEANED IN 10 YRS.
WHEN I CAME HOME FROM WORK, I COULD NOT BELIEVE MY EYES, MY CARPETS LOOKED BRAND NEW, INCLUDING MY STEPS, AND THEY WERE HORRIBLE ,WITH GROUND IN DIRT FROM MY GRANDSONS' OILY SHOES.
I WOULD RECOMMEND PUROCLEAN TO ANYONE THAT NEEDS THEIR CARPETS CLEANED.
This customer had a POSITIVE experience with this business.
This customer WOULD recommend the business to a friend, family member, neighbor or colleague.
This company was unclear about what they would be doing, (removing mold and dry wall, replacing dry wall etc.) how long the process would take, and how much it would cost. Then the manager replied to TEST email i sent to male sure it was the correct person to contact with "get your janky *** test emails out of my inbox". Then he explained that he thought that I was a NEW HIRE! That makes you wonder how they treat their employees. The company -did not 1. book the 1st date of service 2. REMOVE all the mold 3. have the equipment to complete the air duct cleaning 4. replace the dry wall that THEY removed 5. inform us of the amount of time it would take(24 hrs) 6. asked for payment up front and THEY WERE RUDE
Our AC company recommended them but now says that they will NEVER use them again.
Please think twice if you use these guys and GET EVERYTHING IN WRITING
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*PuroClean Emergency Property Recovery is in this range.
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