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BBB Accredited Business since 03/01/1987

Dollar General Corporation (Headquarters)

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Phone: (615) 855-4000Fax: (615) 855-5899View Additional Phone Numbers100 Mission Ridge, GoodlettsvilleTN 37072

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BBB Accreditation

A BBB Accredited Business since 03/01/1987

BBB has determined that Dollar General Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Dollar General Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 244 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

244 complaints closed with BBB in last 3 years | 77 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues48
Billing / Collection Issues8
Delivery Issues1
Problems with Product / Service187
Guarantee / Warranty Issues0
Total Closed Complaints 244

Customer Reviews Summary Read customer reviews

10 Customer Reviews Customer Reviews on Dollar General Corporation

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10 Customer Reviews

Additional Information

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BBB file opened: 01/17/1963Business started: 01/01/1939
Type of Entity

Corporation

Incorporated: May 1998, TN

Business Management
Principal: Mr. Richard W. Dreiling (CEO)
Contact Information
Customer Contact: Mr. Doug Fiehweg (Manager, Employee Response Ctr& Customer Relations)Ms. Marsha Murrow (Customer Relations Supervisor)
Business Category

Discount Stores

Products & Services

The company operates retail discount stores throughout the United States.

Alternate Business Names
Dolgencorp, LLC (f/k/a Dolgencorp, Inc.)
Industry Tips
Refunds & Exchanges

Customer Review Rating plus BBB Rating Summary

Dollar General Corporation has received 4.40 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.