BBB Accredited Business since 03/01/1987
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since 03/01/1987
BBB has determined that Dollar General Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Dollar General Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 244 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||48|
|Billing / Collection Issues||8|
|Problems with Product / Service||187|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||244|
Customer Reviews Summary Read customer reviews
10 Customer Reviews Customer Reviews on Dollar General Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10 Customer Reviews|
Type of Entity
Incorporated: May 1998, TN
Business ManagementPrincipal: Mr. Richard W. Dreiling (CEO)
Contact InformationCustomer Contact: Mr. Doug Fiehweg (Manager, Employee Response Ctr& Customer Relations)Ms. Marsha Murrow (Customer Relations Supervisor)
Products & Services
The company operates retail discount stores throughout the United States.
Alternate Business NamesDolgencorp, LLC (f/k/a Dolgencorp, Inc.)
Industry TipsRefunds & Exchanges
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview