High turn-over staff previous worker said Dr. would put white out on x-rays to create dental problems, quality of materials, crowns fall out quickly.
recent crown fell out on 9/18/2013,appt on 9/19/2013 repaired with post, next day 9/20/2013 entire crown with post came out. I have been an patient since 2009 with total of 6 crowns completed with 2 partials had to revisit for 4 or all crowns falling out or broken. Dr. stated that I had tissue structure bone loss, but I have other crowns from previous dentist with no problems falling out that lasted over 10 years or more, should have gotten second opinion. Dr. root canal/crowns last only 6 months or before then advised to get partial done. The dental material very cheap quality or unnecessary work done unsatisfactory in creating other problems. In my opinion the dentist is an fraud, in order to make funds from patients, insurance companies or private companies. The teeth that I had crowned #8, 9, 7, 10, 25, 29. Very frustrated would like to get second opinion also x-rays copy's. Dr. have redone the work but it is unnecessary to keep going back on problem creating another problem. Dr. has waived charges also tried to fix problem, also contacted emergency to schedule appt immediately when office is open.
crown teeth fixed without falling out. second opinion done by my dental choice at no charge to me. Dental supervison by alternate dentist to watch work done correctly by dentist also assistant.
Contact Name and Title: ***** ******* ****
Contact Phone: XXXXXXXXXX
Contact Email: *********************@gmail.com
I personally saw ***** ********* on September 22, 2013 on a Sunday in my private practice and she didn't inform me of any complaints to the BBB. I pride our establishment on customer service and providing solutions to all issues arising at our establishment. I will respond to all complaints on the BBB report as follows:
1. All of our staff have been here from 1 - 3 years and we can't control nor do we discuss the employers personal reasons why they have chosen to
find alternative employment. For example our last assistant that was with us for 2 years, found a job closer to home; she was driving an hour and half away from Manchester and we have a very good relationship with her til this day.
2. We cannot use white on xrays, all of our xrays are digital and generated on the computer so this may be a misunderstanding.
3. I informed Ms. ********* on 9.22.2013 on her sunday visit with me that I understood her frustrations. I printed out all copies of her xrays and went over them one by one. I also went over her medical condition and that her medications may cause dry mouth which could lead to rampant caries (tooth decay)by the gum line which she agreed. I also printed her literature stating the same. I explained to her that we used the latest state of the art materials and don't use "cheap materials". We buy all of our materials from a dental supply company recommended by the ADA. Ms. ********* is on a program that pays for her treatment up to a certain amount and every time she presented to the office, it was because a tooth we had not worked on had broken. I explained to her that she came in only for emergencies and treatment planned only the particular tooth that she came in for. I also gave her a copy of her bill, where her program would not pay for a particular treatment and showed her that we did it anyway because she needed it, writing off of a total of over $900.00 that we could of collected. The crowns that Ms. ********* stated in her complaint that she got over 10 years ago ALL have decay underneath them and they will break in a matter of time as well. I showed her the decay under her other crowns that I did not do and also printed out a copy of her xrays to take with her as well. Out of 6 crowns, Ms ********* has had 2 have failed, treatment is not guaranteed and she has consent forms stateing this as well.
Her program has informed the office that there are only a select number of dental facilities that now take her insurance due to budget cuts and we are not one of them. I informed her that she will be using another dentist if she needs new work done according to her program, but if she needs anything at all to feel free from me to look at it. When I talked to ***** in the office on Sunday, September 22, 2013, she was very appreciative of me explaining her treatment plans again and her billing. I told her to call me anytime if she had a problem and she stated she would be coming back for a cleaning. I am unaware of any new issues as of 9.22.2013.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course I had emergency appointment on Sunday Sept 22, 2013. I did not mention of following complaint to Dr. **** only mention of the agrumental experience with billing representative ********, Dr. said that she only told staff to tell me to call her on personal cell number but ******** did not relay information also of the HIPPA violation from staff *****. Dr. **** apologize for ******** aggressive conversation, stated she wasn't there to hear conversation but it is known for her unapproachable language also stated she will talk with ***** in regards to violation that she will call to apologize. I did receive an voicemail on Sept 24 from ***** stating apologizing and she understands that I was offended of what she said in front of another patient about my private dental history. For the complaint there is turn over in staff, but the internet explained how dentist puts white out on x-rays (example) I worded it incorrectly in complaint was very frustrated. Dr. **** overall explained that medications also family history of partials/dentures plays an role with loss bone tissue structure, stated overdue for cleaning also went over previous x-rays of dental work she performed also from other dentistry, showed me that cavities is underneath old crowns from previous dentist. Out of the 6 root canals done at Dr. ***** office, 4 of the entire crowns came completely out, including partial had to be performed due to broken tooth damage. Dr. **** repaired tooth #10 with post installed also recemented crown, Dr. stated she contacted alternate dentist from MCHARRY that she knew, they advised her to use steel post & cement but she explained after going over x-ray that the tooth will not hold long due to not enough tooth structure to hold it in place. I thanked Dr. **** for previous balance charges waived also explaining dental issues in details. Advised Dr. **** that funds are not available from program agency and that I could use my job dental insurance for cleaning, she advised to make appointment next week also bring previous top partial for adjustments, I said okay.
Final Business Response
***** ********* has been an excellent patient of ours and I am convinced that her complaints and questions have been answered to her satisfactory. We have reached an agreement and she will call back to schedule her appointment for her cleaning.