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          Find a Location

          Ascend Federal Credit Union has 27 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ascend Federal Credit Union

              520 Airpark Dr Tullahoma, TN 37388-8212

              BBB Accredited Business

            • Ascend Federal Credit Union

              1929 McArthur St Manchester, TN 37355-2623

              BBB Accredited Business

            • Ascend Federal Credit Union

              2459 Decherd Blvd Winchester, TN 37398-1164

              BBB Accredited Business

            • Ascend Federal Credit Union

              1250 W Clark Blvd Murfreesboro, TN 37129-2300

              BBB Accredited Business

            • Ascend Federal Credit Union

              2600 Elm Hill Pike Nashville, TN 37214-3108

              BBB Accredited Business

            Business ProfileAscend Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            Contact Information

            520 Airpark Dr

            Tullahoma, TN 37388-8212

            Get Directions
            Visit Website
            (800) 342-3086

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.45/5

            Average of 20 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/16/1992

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            According to information supplied by the company, it offers credit union financial services. This company offers financial and mortgage services.

            Business Details

            This is a multi-location business.

            Find a Location

            Ascend Federal Credit Union has 27 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ascend Federal Credit Union

                520 Airpark Dr Tullahoma, TN 37388-8212

                BBB Accredited Business

              • Ascend Federal Credit Union

                1929 McArthur St Manchester, TN 37355-2623

                BBB Accredited Business

              • Ascend Federal Credit Union

                2459 Decherd Blvd Winchester, TN 37398-1164

                BBB Accredited Business

              • Ascend Federal Credit Union

                1250 W Clark Blvd Murfreesboro, TN 37129-2300

                BBB Accredited Business

              • Ascend Federal Credit Union

                2600 Elm Hill Pike Nashville, TN 37214-3108

                BBB Accredited Business
              Location of This Business
              520 Airpark Dr, Tullahoma, TN 37388-8212
              BBB File Opened:
              1/28/1992
              Years in Business:
              73
              Business Started:
              1/1/1951
              Business Started Locally:
              1/1/1951
              Accredited Since:
              6/16/1992
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Number of Employees:
              600
              Business Management
              • Ms. Carla Endsley, Executive Assistant
              • Mr. Josh Sudbury, Chief Legal Officer
              • Mr. Matt Jernigan, President/CEO
              Contact Information

              Principal

              • Mr. Matt Jernigan, President/CEO

              Customer Contact

              • Ms. Carla Endsley, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (931) 454-1111
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/30/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Ascend Federal Credit Union will take overdraft funds when you still have money to cover. It is done over weekends when the system calculates what it believes is a negative. Once the system updates and you are positive the overdraft fee is NOT given back. You have to call or chat with them to make them refund. This had happened to me over 50 times. I know it is happening to others and they are not asking for what is right. They know this happens but they are not fixing it. Scam
              Read More
              Read 23 More Complaints

              Customer Reviews

              20 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Laura Leigh C

              03/03/2024

              Day 11 that I'm not getting texts when my spouse uses his cc. I've emailed almost every day about this and keep being told this is being looked into. Ever since AFCU went to a new cc company and changed how they do checking, they turned into a bank. No longer a true credit union nor no longer helping those that "bank" with them. My husband's cc has been hacked before and I instantly knew when I received a text; no longer.

              Ascend Federal Credit Union Response

              03/06/2024

              *** ****, Thank you for sharing your review with us. Your feedback is invaluable in our ongoing efforts to enhance our services. We've been made aware of the issue you encountered with our notification system and are actively working to resolve it promptly. To address your concerns comprehensively, a member of our management team will be reaching out to you directly. We appreciate your patience and thank you for being a valued member of Ascend.
              Read 19 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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