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Consumer Complaints

BJP Heritage Construction, LLC

Phone: (615) 653-3951

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
12/19/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Delayed completion of service

Complaint: Services not being done.
On March 20th of this year purchased a home and hired this company to remodel and add an addition to home. Since that time it has been hard to have anything done to home . Only two weeks of work has been completed. **** ***** has admitted it is due to personal issues. He didn't pay for dumpster when they came to get it the company was going to dump it in my yard due to non payment. Got that handled. His framers started another job before finishing my home. His plumber did something to our water heartier and it is now leaking water all over our floor plus cut a whole in the roof but did not cover it. I have paid the full estimate price of 46,000.00 and only about 8,000.00 in work has been done.

Business' Initial Response
Dumpster company was paid in full after correct P.O. Box was confirmed with owner.

The personal problems on my part consist of the inability to find another framer to step-in and quickly finish the job. My subs are reputable and therefore busy with work from various contractors.

The homeowner hired their own roofer without approval who did not install a required vent boot and charged them more than the amount budgeted. I will have to pay this overage myself. The homeowner is claiming that the vent boot is the plumber's responsibility but they are mistaken. Plumbers don't work on the roof and the responsibility lies with the roofer or the party that hired the roofer. I have scheduled a roofer to install a proper vent boot on June 14, 2013 and I will pay for the additional service. The plumber will be held responsible for any leak as a result of their work.

Framers applied supports to existing roof that was in an unsafe condition. This scope of work was not outlined in original contract specs although it was approved by homeowner to execute. The framing specs, timeline and budget resulted in an overage due to extra work. Consequently, the framing crew had other jobs scheduled in-line with other builders. They are currently finishing a job and will be back to this job soon.

The amount of money paid at this point for the job is secured and available to complete job. This has no bearing on the problems we have encountered. My problems with this job are the results of material and labor overages plus material availability. My intentions are to finish framing as soon as we can and continue with the remainder of project in a timely manner.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)

Business' Final Response
The roofer, hired by the homeowner, did not install the bent boot required to prevent water from getting in home. The plumber offered to install the boot but failed to follow up with his word to the homeowner.

A roofer was hired by me to install a boot on the roof. I have agreed to absorb this additional cost myself. All is good with this issue.

Consumer Response
Work is still not completed. No permit was ever pulled for the job. I can not insure my home due to work not being completed. We no longer want this contractor on the job. We want the rest of our money refunded back with an itemized bill.

Business Response
-----Original Message-----
From: BJP (mailto:****
Sent: Monday, October 07, XXXX X:XX PM
To: *****
Subject: Complaint

Sorry I have missed your phone calls the past couple times you have called. I have contacted ****** ******* and as I told her, I hope to reconcile our issue this week.

**** *****
BJP Heritage Construction, LLC=

Consumer Response
It has been two weeks since last communication with **** *****. There has been no restitution of any kind.

Consumer Response
Consumers states the company failed to follow through with resolving this matter.

Complaint Resolution: Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.


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