Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Closets By Design has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforClosets By Design

    Closet Organizers
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/13/2006

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    118 Fort Granger Dr, Franklin, TN 37064-2918
    BBB File Opened:
    7/11/2005
    Years in Business:
    18
    Business Started:
    7/11/2005
    Business Started Locally:
    7/11/2005
    Business Incorporated:
    7/13/2005
    Accredited Since:
    3/13/2006
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • MSS Enterprises, LLC
    Hours of Operation

    Primary

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 PM
    W:
    7:00 AM - 6:00 PM
    Th:
    7:00 AM - 6:00 PM
    F:
    7:00 AM - 6:00 PM
    Sa:
    9:00 AM - 1:00 PM
    Business Management
    • Mrs. Sandra Sokol, President
    Contact Information

    Principal

    • Mrs. Sandra Sokol, President

    Customer Contact

    • Mrs. Sandra Sokol, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/21/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I got quote install by this company crappy work been in contact since work was done I get no return phone calls from anyone no resolution for them to fix their less than quality work I presented in office as well speaking to a different representative and she questioned why I was just reaching out to fine out I have been since install date my calls to speak someone always meet with excuses out of office on phone in meetings I will take message someone to return call to no avail lifetime warranty as they claim but won't even accept or fix bad workmanship
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeff M.

    5 stars

    04/07/2022

    Excellent install experience with your crew today. I absolutely love my new closet. The guys were right on time, finished early and you couldn't even tell they were here after they'd left. One thing I'm having trouble with - they had to move my light switch and now I can get the plate back on and the switch jiggles. Still trying to figure out how to secure it. Everything else though was awesome!

    Closets By Design Response

    04/10/2022

    ****,
    We are so happy to hear that you had a great experience with our Closets by Design Team!! We will touch base with you on the light switch on Monday.
    Thank you for the nice review and we look forward to working with you again in the future!

    Local BBB

    BBB of Middle Tennessee

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.