BBB Business Review

This Business is not BBB Accredited

Physicians Medical Care - Murfreesboro

(615) 217-72361525 S Church St, MurfreesboroTN 37130-5510

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This company offers healthcare services.

BBB Accreditation

Physicians Medical Care - Murfreesboro is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Physicians Medical Care - Murfreesboro's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Physicians Medical Care - Murfreesboro

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/15/2013Billing / Collection Issues | Read Complaint Details

We have sent in payment a month ago on a visa card and they won't process the payment. They also say we are over 30 days late & send out copy of bill.
Service was provided on 5/26/13, statement date is 8/26/13 and we receive the copy of statement on 9/7/13 and it states we are 31-60 days late. Payment was sent in on 9/10/13 on our Visa Flex card. Office manager, ***** says lady who checks mail has been on vacation since then and nobody will open mail? Call was made on 10/7/13 to ask why payment has NOT been processed! We have also called the billing department on 9/30/13 and they stated they are waiting for it to be deposited at Murfreesboro location before they can clear the account. Payment was made in FULL.
We never received an original statement, only a copy of the statement. They have this documented in their computer. Account #XXXXX, statement id #****, amount of payment $105.42, amount paid $105.42.

Desired Settlement
We want them to process this claim to clear this account and show this as paid in full.

Final Consumer Response
From: ***** and ***** ******** (mailto:*************
Sent: Tuesday, October 15, XXXX X:XX AM
To: *****
Subject: Complaint #XXXXXXXX

Ms. Page,

I am emailing you to let you know that assigned case # XXXXXXXX has been cleared up. Thank you for your help on clearing up this complaint.

***** ********

Additional Information

BBB file opened: 05/01/2012Business started: 03/27/2003
Type of Entity

Limited Liability Company

Business Management
Principal: Ms Rita Roberts
Contact Information
Dr. Martin Glynn (Staff Physician)
Business Category

Clinics, Drug & Alcohol Screening & Testing, Health & Medical - General, Physicians & Surgeons - Weight Reduction, Occupational Therapists, Urgent Care Centers, Health & Wellness

Alternate Business Names
Physician Medical Care, LLC

Customer Review Rating plus BBB Rating Summary

Physicians Medical Care - Murfreesboro has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Physicians Medical Care - Murfreesboro

1525 S Church St

Murfreesboro, TN 37130-5510

To | From


1 Locations

  • 1525 S Church St 

    Murfreesboro, TN 37130-5510(615) 217-7236

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in 45 counties in MiddleTennessee and Southern Kentucky. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Physicians Medical Care - Murfreesboro is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on July 1, 2013. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Clinics


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.