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Wireless Redemption, LLC

(615) 370-4448View Additional Phone NumbersPO Box 1385, BrentwoodTN 37024http://www.wirelessredemption.comView Additional Web Addresses ! There is an alert for this business !

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BBB Accreditation

Wireless Redemption, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Wireless Redemption, LLC's rating include:

  • 11 complaints filed against business
  • Length of time business has taken to respond to complaint(s).

Factors that raised Wireless Redemption, LLC's rating include:

  • Length of time business has been operating.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

This company has a pattern of customer complaint alleging refund/exchange issues and customer service issues.

Specifically, complaints allege failure of the company to remit payment as promised for cell phone(s) the consumer sent to the company. In addition, some complaints allege the company indicated they would pay one amount for a cell phone during the initial offer; however, the company later reduced the amount claiming the phone had damage even though the consumer contested the allegations that the phone(s) was turned in damaged. Consumers also report inability to contact the company for customer service assistance, and that phone calls/emails are not returned.

On March 18, 2013, BBB sent certified correspondence to Wireless Redemption requesting their voluntary cooperation in eliminating the pattern complaint as well as responses to the unanswered complaints. On April 9, 2013, BBB's certified mail was returned as "unclaimed" by the business; however, the business did provide delayed responses to the previously unanswered complaints.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service11
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Wireless Redemption, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 12/05/2006Business started: 08/01/2003
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Eric Krodel (Owner)
Business Category

Cell Phone Companies

Products & Services

According to information obtained from the company's website, it offers cash or calling cards for used cell phones.

Alternate Business Names
Phones for Cell
Industry Tips
Cellular Telephones

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.