BBB Business Review

Is this your Business?

Consumer Complaints

BBB Accredited Business since 02/25/2013

Coit Services

Phone: (615) 781-9797Fax: (615) 781-3906

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
05/16/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Th man stated h could suck most of th water up for 150$. Whn h left the carpet was still soakd and he only stayed est.25minutes.
My toilet flooded about a 400 sq ft. area less then a half inch deep. I asked the guy how much it would be to just suck the water up, he said 150$. I moved the furniture and he went over it 1 time, I could step and see my foot print in water on carpet (im 100lbs) I asked him to go over it a few more times and he refused. I shouldnt have paid him but did thinking a manager would take care of it. The manager told me he doesnt get his truck out for less then 100$ i live less then a mile away. I sucked more water up with a home carpet cleaner. I am going to do half the room with my carpet cleaner on video to show that more water could have been removed very easily. PLZ call me at XXX-XXX-XXXX

Desired Settlement
I would like 100$ back because i feel that he only did about 50$ worth of work. There are multiple witnesses and a video.

Business Response
Contact Name and Title: ***** *******, President
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@******************
On 5/1/14 at 6:50am Mrs. ***** called our office inquiring about a water damage she had at her house due to a toilet overflow. I explained to Mrs. ***** that we typically extract water and remove the pad due to the moisure the pad will continue to hold. Mrs. ***** stated the she only wanted us to extract water and not to remove pad. A truck was dispatched to her home and extracted multiple times the affected areas. The tech explained to Mrs. ***** that the pad needed to be removeddue to the moisure it was holding and Mrs. ***** refused this service. Tech also informed Mrs. ***** that no mater how many times he contiued to extract it would conyinue to pull water from pad. We normally charge by the square foot to extract water. In this case we went over the same square footage multiple times but did not charge each time we did. Once we felt that the amount of moisure being removed did not justify any further attempt at the quoted price the tech ended the job. If he would have continued we would have needed to charge more for our services which Mrs. ***** was not willing to pay. We charge standard industry rates for these services and did so in this case. I have no doubt that more water could be removed and am willing to do so at an extra charge, or we would be willing to handle in the proper manner by removing the pad therefore removing all excess moisure.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.