BBB Accredited Business since 08/16/1994
A.C.E Alarms, Inc.
Phone: (615) 370-1600Fax: (615) 370-5839500 Wilson Pike Circle, Suite 100, Brentwood, TN 37027 Send email to A.C.E Alarms, Inc.
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This company offers the sale, service, and installation of electronic security including burglar and fire alarms, CO2 detectors, access control along with control for maintenance and installation, and home theater systems.
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A BBB Accredited Business since 08/16/1994
BBB has determined that A.C.E Alarms, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised A.C.E Alarms, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Complaint Breakdown by ResolutionAbout Complaint Details
|06/30/2014||Billing / Collection Issues | Read Complaint Details|
Complaint Category: Failure to correct billing errors
Complaint: This company has continued to send me bills of work that was supposed to be paid for by Ace Alarms and not me. They hired a third party.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|05/23/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Delayed completion of service
Complaint: Nov 1 2012 they installed their system to replace the old Moose system wired at construction 1990 and took our old system with them. The installer and his helper were having problems with wires touching each other and it took longer to get the system working. At the end they rushed though the process and left no id of the codes they put in their system. ******* and one of the original installers acknowledged that they did rush as they were out of time on the install and needed to get to another customer in Portland.
Business' Initial Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
|05/15/2013||Problems with Product / Service|
|10/16/2012||Problems with Product / Service|
|10/08/2012||Problems with Product / Service|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact InformationPrincipal: Mr. Thomas A. Lundborg, Jr. (CEO)Customer Contact: Mrs. Jeannette Lundborg (Owner)Ms. Caitlin Bagley
Burglar Alarm Systems - Dealers, Monitoring & Service, Contractor - Low Voltage Systems, Television Sys & Equipment - Closed Circuit, Video Equipment - Service & Repair, Security Systems Consultants, Security Control Equipment & System Monitors, Computers - Cable & Installation, Smoke Detector Suppliers, Home Theater, Audio-Visual Equipment - Dealers, Gas Detectors, Fire & Smoke Alarm Systems
Alternate Business NamesAce Alarms, Ace Alarms LLC, A.C. E. Technology
Industry TipsAlarm Contractors
Map & Directions
Map & Directions
Address for A.C.E Alarms, Inc.
500 Wilson Pike Circle, Suite 100
Brentwood, TN 37027