BBB Business Reviews may not be reproduced for sales or promotional purposes.
Credit - Fair Debt Collection
The Fair Debt Collection Practices Act, applies to those who collect debts owed to creditors for personal, family, and household debt, including, car loans, mortgages, charge accounts and money owed for medical bills. A debt collector is someone hired to collect money owed by you. A debt collector may not:
* Contact you at unreasonable times or places, for example before 8:00 am or after 9:00 pm unless you agree, or at work - if you tell the debt collector your employer disapproves;
* Contact you after you write a letter to the collection agency telling them to stop, except to notify you if the debt collector or creditor intends to take some specific action;
* Contact your friends, relatives, employer or other, except to find out where you live and work, or to tell such people that you owe money;
* Harass you by, for example, threats of harm to you or your reputation, use of profane language or repeated telephone calls;
* Threaten to have money deducted from your paycheck or to sue you, unless the collection agency or creditor actually intends to do so and it is legal to do so. If you are contacted by a debt collector, you have a right to a written notice, sent within 5 days after you are first contacted, telling you:
* amount owed * name of the creditor * what action to take if you believe you don't owe the money
If you believe that you do not owe the money, or don't owe the amount claimed, contact the creditor in writing and send a copy to the debt collection agency with a letter telling them not to contact you. If you do owe the money or part of it, contact the creditor to arrange for payment.
The Consumer Financial Protection Bureau's website has additional information regarding disputing a debt to include letters consumers can use to assist in the process. Click here for more information: http://www.consumerfinance.gov/blog/debtcollection/
For complete information regarding the Fair Debt Collection Practices Act please contact the FTC at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf
The Federal Trade Commission Public Reference Section 6th and Pennsylvania Avenue NW, Room 130 Washington DC 20580 (202) 326-2222