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          Find a Location

          FirstBank has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • FirstBank

              211 Commerce St., Suite 300 Nashville, TN 37201

            • FirstBank

              4110 N Mount Juliet Rd Ste 300 Mount Juliet, TN 37122-3166

            Business ProfileforFirstBank

            Bank
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers banking services. This company offers full service banking including mortgages, credit cards, checking, savings and investments.

            Products & Services

            According to information supplied by the company, it offers banking and related financial products.

            Business Details

            This is a multi-location business.

            Find a Location

            FirstBank has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • FirstBank

                211 Commerce St., Suite 300 Nashville, TN 37201

              • FirstBank

                4110 N Mount Juliet Rd Ste 300 Mount Juliet, TN 37122-3166

              BBB File Opened:
              11/9/2001
              Years in Business:
              117
              Business Started:
              11/20/1906
              Business Started Locally:
              11/13/2001
              Business Incorporated:
              11/20/1906
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • FirstBank - Nashville
              • First Bank
              • American City Bank
              • FirstBank - Murfreesboro
              • FirstBank Investment Partners
              Business Management
              • Jeanie Rittenberry, Director of Marketing & Communications
              • Mr. Chris Holmes, President/CEO
              Contact Information

              Customer Contact

              • Mr. Chris Holmes, President/CEO
              Additional Contact Information

              Fax Numbers

              • (931) 455-7329
                Other Fax
              • (615) 907-8940
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/18/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have been struggling through a mentally, physically, and emotionally draining issue with Firstbank since my mortgage was change to service through SLS. I cannot mentally deal with these people any more. First off, because Firstbank sold my mortgage to Firstbank, it crashed my credit score. Secondly, after numerous problems caused by someone on the lender side of things, I am still flagged and not allowed to make my mortgage payment. This is ridiculous, and it is always a different excuse. I need any negative marks on my credit removed and I need to have Firstbank sell my mortgage to a different bank. After sitting down with my accountant and lawyer, they advised me to make it clear to you, that this is a clear UDAAP violation. Also, they suggested that I go ahead and file the lawsuit we have been working on. I am not asking for money from you for the mental, physical, and emotional pain and suffering this has caused me, but if I do not receive a resolution in a timely manner, I will be. I have never, in my life, had to deal with such a ridiculous situation in my life, and Firstbank, as well as SLS, should be ashamed and embarrassed that we have gotten to the point that we are at. There has only been one positive in the whole situation, and that came in the form of a person by the name of *******************************. She has been an absolute pleasure to work with and she deserves a raise. Outside of that, I have dealt with nothing more than under qualified, unprofessional, down right aggravating people. I have been told numerous lies. Please feel free to review all recordings of calls pertaining to my account. I caught the person who I talked to today in a bold faced lie, and I have proof that she is lying, mainly to do with the amount of time I have had to deal with all of this. This pertaining to her telling me that no one could fix my current issue, when last month that person fixed the exact same issue and told me that if anyone said they couldn't, that they were lying.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Craig I

              10/12/2022

              In the last three months FirstBank moved their loan processing to "Specialized Loan Services" and for the last three months I have sent in my mortgage payment plus additional to pay on the principal. Prior to this move when this was done this was executed 100% correctly. Now what I am seeing is that the over-payment portion is first applied to an extra mortgage payment which in affect is stealing money because part of it goes to interest (into the banks hands) and then whatever is remaining goes to principal. I have had to call in three times to get this corrected each time being promised it will be fixed or offered ways to do it differently. However I should not have to do anything differently. This loan processing company that FirstBank chose should have adopted the logic they used. I would highly suggest that anyone with FirstBank to seek out a new bank for any and all services you may have with them. Avoid getting mortgages from them as well.

              FirstBank Response

              11/07/2022

              FirstBank contacted this consumer directly and ensured the funds were reapplied correctly by Specialized Loan Servicing. FirstBank regrets the consumer’s negative experience, Specialized Loan Servicing has reviewed proper payment posting procedures with the associate and sincerely apologize for any inconvenience caused to the customer.

              Local BBB

              BBB of Middle Tennessee

              BBB Reports On

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