Complaint Misdiagnosis of vehicle problem. Solution would have resulted in high repair costs and the problem never being resolved. My car (2008 M3) went into limp mode. I took it to euro fix since I have worked with them since I owned my first BMW. I told them about the multiple codes and what I believed to be an oil leak around the valve cover and timing chain. The associate came to me with a recommendation of replacing both throttle actuators and replacing the gasket on the valve cover. Repairs were 4,000 and 1,300 dollars, respectively. In the spirit of getting a second opinion, I took my car to BMW of Nashville where a BMW Tech of 20 years told me all I needed was a battery replacement because of a low voltage reading that occurred 14K miles ago. BMW saved me over 95% of the cost I would have paid if I chose to go ahead with euro fix. In the medical field this would be called malpractice and a misdiagnosis. I guess in the auto world it's just incompetence and they still get your hard earned money. What's even more disgusting is that my problem would have never been solved. I would have still been driving around with a low voltage battery and a larger dent in my bank account.
Desired Settlement I would like my 153 dollars, for an improper diagnosis, refunded. Had I followed through with their repairs and recommendations, my issue would have never been resolved and would have cost me more money.
Business Response We are disappointed that our customer didn't feel we provided an accurate and fair diagnostic assessment of what was needed to fix his BMW. In order to better respond to this complaint and better understand the difference between our assessment and BMW of Nashville's, we request documentation of BMW of Nashville's findings including an invoice for the installation of the Battery showing this as the correction of the issue. This can be send via email to *****@***************** or fax to XXX-XXX-XXXX attn: ******
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