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Consumer Complaints

BBB Accredited Business since 05/31/2011

Eurofix of Nashville

Phone: (615) 724-4131

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
Misdiagnosis of vehicle problem. Solution would have resulted in high repair costs and the problem never being resolved.
My car (2008 M3) went into limp mode. I took it to euro fix since I have worked with them since I owned my first BMW. I told them about the multiple codes and what I believed to be an oil leak around the valve cover and timing chain. The associate came to me with a recommendation of replacing both throttle actuators and replacing the gasket on the valve cover. Repairs were 4,000 and 1,300 dollars, respectively. In the spirit of getting a second opinion, I took my car to BMW of Nashville where a BMW Tech of 20 years told me all I needed was a battery replacement because of a low voltage reading that occurred 14K miles ago. BMW saved me over 95% of the cost I would have paid if I chose to go ahead with euro fix. In the medical field this would be called malpractice and a misdiagnosis. I guess in the auto world it's just incompetence and they still get your hard earned money. What's even more disgusting is that my problem would have never been solved. I would have still been driving around with a low voltage battery and a larger dent in my bank account.

Desired Settlement
I would like my 153 dollars, for an improper diagnosis, refunded. Had I followed through with their repairs and recommendations, my issue would have never been resolved and would have cost me more money.

Business Response
We are disappointed that our customer didn't feel we provided an accurate and fair diagnostic assessment of what was needed to fix his BMW. In order to better respond to this complaint and better understand the difference between our assessment and BMW of Nashville's, we request documentation of BMW of Nashville's findings including an invoice for the installation of the Battery showing this as the correction of the issue. This can be send via email to *****@***************** or fax to XXX-XXX-XXXX attn: ******

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.