I took my vehicle to this place to get an estimate cost and see about financing the work, 3 days later I called they said vehicle was done.
I took my vehicle to a shop to get an estimate to fix it, this shop said it was around $970.00 dll for new A/C compressor and valve cover gaskets,that is was what I needed, but they did not finance. So I took my vehicle to the TN Tire to get an estimate cost on a new A/C compressor and valve cover gaskets and see about financing the work. They called me the same day Tuesday September 16, saying I was approved for $2000.00 and they were gonna check my vehicle. I called them on Friday Sept. 19, to see what was going on, and they said "we are done, and we are testing the vehicle, and that they called to the finance company to get authorization for $200.- more"". When my Dad and I got there I told the guy that he was supposed to call me and give me the estimate of the cost for the repairs, and I was going to decide if I was going to have them to do the repairs and financed but I was never given a choice,while We were there I was going to look into the invoice to see why it was that much but My Dad and the manager got into an argument about them not calling and ask for permission. The guy was really rude and said that he made a mistake about not calling but still they were arguing, I was afraid that something happen to my Dad or something happened to my vehicle if I leave it there. So the manager told me to sing the paper for the finance company and just gave me an invoice, and no copies of the papers that I singed. I had no idea how much the finance company was going to charge me. When I got at home I looked at the invoice and noticed they put a junk yard A/C compressor and did about a $1,219.85 + tax of work that it was not related to the air compressor or valve coverts such as, A/C condensor, receiver dryer, expansion valve,(the big surprise were) belt tentioner, belt idler,water pump, timing cover gaskets, thermostat and gasket, antifreeze coolant, and lube oil filter. AND all that I ask for, was the estimate on a New A/C compressor and valve cover gaskets.I back to TN tire to get copies of the papers that I signed and he told me that he did not have the papers for the Finance company and still did not give me a copy of the papers that I signed from his shop.So I went to the Finance company to get the papers because I wanted to get an attorney but it was going to cost me $200.- just to talk to them and I don't have the money for that. That is why I am contacting you. I feel that TN tire and the Finance company ********** ******* ********* *** **** **** ** Gallatin TN have a scam going but I am not sure that they know about what TN tire is doing. I felt that I had no choice about the work or the financing and that I was bulling in to signing the papers. I am afraid to go back to the shop and have them to put a new air compressor on my vehicle. I do not believe that I should not pay for the unnecessary and unauthorized work on my vehicle and and I think they should pay for someone else to put a NEW compressor, because I am afraid to have them to do any work on my vehicle or even back there.Plus we noticed on Saturday Sep 27, when I was driving during the day time that the A/C is not cooling properly, I was sweating and it was cooler with the windows down even though the A/C was on max. I was not given a choice on a used or new compressor. Since I was going to financed I wanted a new one. I really hope you can help me with this situation and give and advise on what to do, and I hope we can help other people not to get taking advantage of like I was. Iappreciate your time. Sincerely ***** ******
Not pay for the unnecessary and unauthorized work $1,219.85 plus tax, and to have them pay for another shop to fix and put a new A/C compressor.
Mr. ****** called inquiring about the price to repair his vehicle's A/C system, and to find out if we offered financing. After being advised of the estimated cost of the repair and advised of our financing options, Mr. ****** visited Tennessee Tire & Auto Clinic on September 15, 2014 to fill out an application for credit for repairs to his vehicle. At that time, he advised he also had an issue with some oil leaks, and antifreeze leaks ("other fluid leaks" as he called it) that he would like to have repaired. He advised that his wife drives the vehicle, and he wanted to have everything repaired. The amount on the application that he signed was $3000, which was a "worse case scenario" estimate that covered a new complete A/C system (Compressor, Condenser, Receiver/Dryer, Expansion valve, and freon charge), repairing ALL oil leaks (Valve Cover Gaskets, Timing cover gaskets, and oil change), antifreeze leaks (Water Pump, Thermostat & Gasket, and Antifreeze/Coolant), and anything else that may need to be addressed. With his consent, we submitted his application to the finance company. After being approved for only $2000 of financing, Mr. ****** brought his vehicle via trailer on September 17, 2014 to have the repairs done that his financing limit would allow. Once again he referenced the oil leaks and "other fluid leaks" with his desire to have them repaired. He was advised that it would be hard to squeeze all the repairs into the $2000 limit, but we would do our best to make it work for him. He was also advised that it would be at least 1 week before his vehicle would be completed. He was satisfied with the estimate as well as the time frame given for the repairs and gave the OK to repair his vehicle. After getting into the repairs, we learned that the vehicle also had a bad belt tensioner, idler pulley, and serpentine belt. With these extra parts and repairs, the finance company extended his financing limit to $2200 to help him out. We were able to repair everything as estimated except for the most expensive part - the A/C compressor, at which we installed a good used one with a warranty. We had to do this in order to complete all of the necessary repairs. Mr. ****** contacted Tennessee Tire & Auto Clinic on September 19, 2014 to check the status of his vehicle. At this time he was advised the repairs were completed and his vehicle was ready for pickup, after only 3 days, instead of the estimated week. When he came to retrieve his vehicle, he stated several times that he was satisfied with the repairs and the short time that it took to complete the jobs. His father came in with him and seemed irritated, which was not understandable. We had completed the work requested by Mr. ******, and he stated that everything was OK. He then was advised if he had any trouble at all with anything that we had repaired to give us a call and we would be happy to take a look at it. We never heard anything else, so we were shocked when we received the complaint and accusations that were made. We are a 30+ year blessed family owned business. We obviously have been able to stay in business as long as we have by treating people right and doing the right thing. Since we have a warranty for our work, we are willing to check into any concerns that Mr. ****** has if he is willing to let us do so.
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't believe it, This people are not telling the truth, They never ever told me how much it was going to cost to put a new A/C compressor and valve cover gaskets, Like I said before, I called them and they were already done working on my truck and testing it.
Let's use common sense, Do you think that if I did not have $970.- that The other shop was going to charge me for fix my truck, I was going to be agree to pay $2,200.- that this guys said I accepted to pay? I mean, with that money I could by another car. Don't' play that card, that he wanted to help me out, this is so wrong, If He really wanted to help me out, they would have give me the estimate like I asked for, not doing the work with out permission and charging me for work that was not even discussed.
The finance company approved for $2,000.00 and they with out asking me called the finance company asking for $200.00 more. Now the Finance company is charging me $2,983.22 if I make payments, when TN tired told me It was going to be 6 months no interest payments.
I thought since I was already approved for $2000.00 it was going to be the same price or at least a little bit more than the estimate that I have gotten previously. That is why I was waiting for them to get me an estimate on the work to see if I was going to have them do it or get a third estimate.
Like I said in my previous letter I don't want to pay for the stuff that I did not asked, and I want they pay for a New A/C compressor, because the one that they put on, was a junk yard and is not working properly, and is not telling how long it gonna last, and if it breaks, the vehicle will not work like the day I took it to his shop. If he would not have done all the unnecessary work He would have had more than enough money to put a new one.
If just because you have been in the business for 30 years, does not mean that you are doing a good job. Just like you said that day to me and my Dad, You made a mistake by not calling me and asked me my permission, and YES you did a mistake and now you want me to pay for it. Why don't you man up and take responsibility for your mistake.
Final Business Response
Please read very carefully our first response, and recognize that it is very much the TRUTH, accurate, professional, and courteous as well. Might we use some "common sense" when we learn that Mr. ****** brought his vehicle to us nearly an hour away from home, on a trailer, to have it repaired. This was two days AFTER he signed the finance application, in which the amount to be financed was $3000(copy available on file). My question would be, WHY would he have brought it to us if he could have it repaired somewhere else for $970? COMMON SENSE?? Furthermore, after dealing with our customer and his Father, it is very evident the complaint is not from our customer, but his disgruntled Father. At the time of completion, our customer stated multiple times, that everything was OK, and he was happy with the short length of time that it took. As previously stated in our first response, all work performed at our shop, comes standard with a parts and labor warranty. Therefore, we are STILL willing to warranty our work for our customer.