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Consumer Complaints

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Polly's Service Center

Phone: (615) 297-7624Fax: (615) 297-6583

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/21/2014Problems with Product / Service | Read Complaint Details
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Complaint
Automobile was taken to poll's for repair. Auto still has same problem. Have been told for almost 6 months that I would be refunded. Not happened yet.
This is my daughters car. I own it, she drives it.Invoice #XXXXX. Total charge $632.98. Took auto on 5/22/13 for intermittent skip in motor. *****'s read computer code and replaced spark plugs and 1 coil. Code list other issues may cause skip in motor. Picked up auto still with skip. Returned auto and was told coil Pollys put in was bad. Replaced coil again (allegedely).Daughter was told all is good and drove car from Nashville to Macon, Ga. intermittent skip all the way. I would not let her drive it back. Called ***** ***** Monday after 5/22/13 and was told since the auto was in Macon he could refund me the parts portion of the invoice. He would talk to his accountant and they would send me a check. He would call me by that Friday and confirm. Never called me. I called him, said he had forgot. He would call his accountant and call me back. Never called again. I called him on a weekly basis for the next several months and was told basically the same thing. He did change that his refund would be for the labor because he could not re-use the parts. I called him 12-15 times and he always was on the verge of sending me a refund but never did. I called him 3 weeks ago and he was going to write me a check,(did not mention his accountant)he even got his assistant to get my address and assured me my check was on the way. Still no refund was sent. I called him today(12/2/13). Now he says he can't refund me for my parts unless I send the parts back to him. I said fine and told him to send me my parts because the car will not run without them. He said he has thrown away my parts but wants me to make my car inoperable to get my refund.I want a full refund from *****'s.
I have been calling him from 5/22/13 until today. this is ample time for this to be resolved. I will even take the auto to ****** ****** here in ***** to verify the repair work was not sufficient. If they tell me that the repair work was done properly and the auto runs fine, you can drop this complaint. If they tell me that it was not the plugs or coil and it still needs one of the other parts replaced that the computer codes pointed out, then ***** ***** can pay them up to the amount I paid him for the work that I did not need.The auto still skips, has skipped since he worked on it. I sold the car to my brother, but can certainly get it over to ****** ****** for an assessment of the repairs. I feel that a better diagnosis of the problem would have alleviated all of this. It is very expensive (for me) for *****'s to throw parts at a problem and hope they get it right. As of right now the car still runs exactly as it did on 5/22/13. As of right now I have paid $632.98 for unneeded repair work. I have tried to work this out for several months. Not one time did ***** call me back when he assured me every time he would be back in touch in a couple of days.Not one phone call. When you talk to *****, I would like him to know that he put my daughter on the road for a 5-6 hour road trip (alone and at night) in a unsafe vehicle that was brought to him twice for repairs

Desired Settlement
Full refund. See above. Will take to reputable repair shop for evaluation. *****'s to pay for repairs out of $632.98 I gave him for unneeded repairs I can't understand why ***** ***** would assure me on so many occasions that he was sending me a refund knowing that he was not really going to do it.

Business Response
This consumer had the option of returning the auto to *****'s for further diagnosis or having the auto repaired elsewhere. He did neither and shows no proof the auto has a problem. If the auto is or was not drivable as he states, he would have a receipt for the repairs. We feel he is trying to take advantage of *****'s. A refund would have been sent with proof of other repairs or return of parts.
Sincerely,
***** *****

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
If you read my complaint it states I would like to take the vehicle to a"reputable" repair shop and if they say the correct repairs were done, then I will drop this. Not once did I state the vehicle was inoperable, just that it has the same problems that I paid about $700 to have repaired. Again he states he will refund if I send him the parts. The auto will not operated without the parts. Can he send me my parts back to me with my refund? He has my $700 and I have a vehicle that is not repaired. Who is taking advantage of who? None of the issues were adressed.
(1)Is *****'s willing to reimburse me for uneeded repairs if the shop here states they were not correct procedures.
(2) Will he send my parts back in exchange for their parts along with a reimbursement for the parts.
(3) What would make me think,even if he agrees, that any of this would happen. I have listened to 6 months of empty promises and now it has taken him 70 days to offer the response to the BBB. I am under the impression that the whole idea here was that we come to some kind of resolution. *****'s keeping my $700 for doing the wrong repair is not a resolution .He,again, offered nothing.

Final Business Response

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.