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Business ProfileforImport Specialty Service, LLC
At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 375 Glenrose Ave, Nashville, TN 37210-4601
- BBB File Opened:
- 4/24/1996
- Years in Business:
- 29
- Business Started:
- 12/1/1994
- Business Incorporated:
- 12/23/1994
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:00 PM
- T:
- 7:30 AM - 5:00 PM
- W:
- 7:30 AM - 5:00 PM
- Th:
- 7:30 AM - 5:00 PM
- F:
- 7:30 AM - 5:00 PM
- Business Management
- Mr. Rodney Kruse, Owner
- Contact Information
Principal
- Mr. Rodney Kruse, Owner
Customer Contact
- Mr. Rodney Kruse, Owner
- Mr. Byron Kruse, Manager of Operations
- Mrs. Tori Kruse, Owner
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Lawrence H.
06/19/2021
This is a clear case of Ryder trying to overcharge me for a simple fix. How many customers have been victimized with unnecessary charges by Ryder? Had I been ignorant, as many folks are about cars, Ryder would have had me pay a total of nearly $2000 for a $150 simple fix.
Ryder also charged me $7 to replace the battery in an extra key I was curious about getting reprogrammed. There was nothing wrong with the battery. He told me it would cost $350 to reprogram. I said "no thanks". This was an unauthorized charge made during the 1st 'repair' but I let it slide because I don't like to complain. However, I will not let his latest attempt to overcharge me go without exposing him.
As far as I'm concerned, they owe me $250 for the 1st 'repair' that was NOT a repair.
Import Specialty Service, LLC Response
06/22/2021
When assessing air conditioning system function, a foundational issue is refrigerant charge. A system that is low on refrigerant can cause the exact symptom of the initial complaint. Our technician found that the system was roughly 30% low. Hence the recommendation to service the system. (Industry standard dictates that the only way to accurately charge a system must include recovering the existing charge, evacuating and recharging the system with the precise factory-recommended amount.) We leak-tested the system and found a leak at the fill port. We replaced the valve in that port before recharging the system.
We are well aware of the fact that these compressors wear the clutch surface to the extent that the resulting gap precludes engagement when the compressor gets hot. We are also aware that it is possible to remove shims to reduce that gap. However, we have experienced the ire of customers when the bolt breaks off when attempting to remove the clutch, resulting in a demand that we replace the compressor at our expense in spite of the fact that we were trying to save the customer money. Hence we have instituted a policy to cease offering that option.
In this case, a compounding factor is that Mr. H**** was so verbally abusive of Ryder that there was no possibility to reason with him or offer to resolve the dispute. Our manager, Byron K**** has repeatedly reached out to him but he will not respond.
Customer Response
06/23/2021
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