Business ProfileforWilson County Motors, LLC

My Suburban was towed to Wilson Co Motors by ** Roadside Assistance on 9/11/23 for a faulty transmission that is under full ** warranty. Was told 2 to 3 weeks before they could get to it. A week later they called and stated they test drove and confirmed the faulty transmission and they were going to push to have new transmission put in since this one has already been rebuilt under warranty once before (by ** dealership in Nashville). Fast forward 8 weeks and they never once again reached out to me to update on any progress for repair. I had to call them or stop in person to get any kind of update over the 8 weeks. At one point when I stopped by the dealership in person I was told there was “zero ETA” to get to my vehicle. In fact the final two weeks the vehicle was there I was calling the service advisor and service manager for updates and never did they answer the phone or return my voicemails. At week 8 I went into the dealership and told them I’ve been calling with no call back and wanted an update. Service advisor stated she would email the director and he would call me the next day. The next morning the same service advisor called me and stated the director deemed the faulty transmission on “workmanship” from the previous ** dealership that rebuilt it and that it would have to go back to them for repair (** roadside assistance will only tow to the nearest ** dealership for warranty repairs) A ** warranty is a ** warranty regardless of dealership. Even if it was workmanship the only way that claim could be made truthfully is if they actually tore the transmission apart and inspected it. Which they never did because they never even worked on it other than a test drive a week after it was dropped off. The only thing this dealership did right was offer a complimentary tow to the other ** dealership in Nashville (couldn’t wash their hands fast enough). The Nash ** dealership was more than willing to take my Suburban back for repairs. Stay clear of Wilson Co Motors!